Summary
Work History
Education
Skills
Personal Information
Special Interests
Timeline
Generic

Emma Parker

Mayfield,NSW

Summary

Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.

Work History

Gaming Bartender

Wests
05.2024 - Current
  • Collaborated with fellow bartenders to ensure smooth operations during peak hours, resulting in exceptional customer satisfaction.
  • Contributed to a positive workplace culture by consistently demonstrating professionalism, teamwork, and enthusiasm for both bartending and gaming industries.
  • Provided exceptional customer service through active listening and problem-solving skills, addressing any concerns or complaints promptly and professionally.
  • Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
  • Ensured compliance with state liquor laws by monitoring alcohol service and providing ongoing staff education on responsible beverage serving practices.
  • Reported concerns, broken machines, and out-of-order games to supervisor.
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.

Food and beverage bar Supervisor

mayfield hotel
  • Overseeing the day-to-day operations in the bar including efficient sales of beverages, staff training and supervision, bar cleanliness and tidy display, stock orders, high standard of customer service, administration support
  • Completed bar and gaming opening and closing procedures. responsible for all bar duties, working on my own mostly
  • Responsible service of alcohol and gambling, taking food and drink orders, cash register machine, customer services, function bookings, bottle shop retail.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
  • Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
  • Closed out cash register and prepared cashier report at close of business.
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards.

BUSINESS OWNER/DOG groomer

the mobile groom room
  • Started, and develops fast growing mobile dog grooming service, branding, advertising, phone and email correspondence, booking appointments, client liaising, day to day business duties, account payable/receivable, PAYG, data entry.
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.

Education

MICRO BUSINESS MANAGEMENT

NEIS Program
03.2021

Working With Children Check, National Police Check, NDIS Screening -

.
01.2023

Cert.III Business Administration

Education
2007

Leumeah High School Year 10 -

01.2005

Skills

  • Morale building
  • Customer Service
  • Customer Engagement
  • Health and safety standards
  • Self Motivation
  • Time Management
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Active Listening
  • Adaptability and Flexibility
  • Relationship Building

Personal Information

Date of Birth: 06/08/89

Special Interests

meditation and mindfullness

nature and beach walks

reading and writing

arts and crafts

music


Timeline

Gaming Bartender

Wests
05.2024 - Current

Food and beverage bar Supervisor

mayfield hotel

BUSINESS OWNER/DOG groomer

the mobile groom room

MICRO BUSINESS MANAGEMENT

NEIS Program

Working With Children Check, National Police Check, NDIS Screening -

.

Cert.III Business Administration

Education

Leumeah High School Year 10 -

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Emma Parker