Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Emma Pasnin

Sydney,NSW

Summary

Reliable Store Manager with 25 years in sales and progressive leadership roles for over 12 years. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.

Overview

24
24
years of professional experience

Work History

Retail Store Manager

Kellyville Pets
Sydney, NSW
02.2010 - Current
  • Handled cash register transactions accurately while providing excellent customer service.
  • Boosted company sales by developing and implementing strategic marketing approaches.
  • Collaborated with other departments to coordinate promotional activities and events in-store.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Coordinated stock replenishment processes as needed based on sales trends.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Worked closely with vendors to negotiate contracts for goods or services.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Ensured all safety protocols were followed at all times by staff members.
  • Organized merchandise displays according to seasonal promotions or special events.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Initiated new product training sessions for employees to improve product knowledge.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Built and maintained strong working relationships with team members.
  • Increased store sales by cross-selling complementary items.
  • Established weekly and monthly goals for sales staff to achieve desired results.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Analyzed financial data to identify areas of improvement or cost savings opportunities.
  • Updated and maintained store signage and displays.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Identified needs of customers promptly and efficiently.
  • Collaborated with others to discuss new opportunities.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered numerous calls per shift to assist with customer questions and concerns.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Supervised cash drawer balances and deposits of store receipts.

Retail Sales Associate Cashier

Everyday Pets
Sydney, NSW
04.2006 - 03.2009
  • Handled returns and exchanges according to established policies.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Resolved customer complaints or referred them to management for resolution.
  • Greeted customers and provided excellent customer service.
  • Participated in periodic inventory counts as assigned by management.
  • Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
  • Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Retail Sales Associate Cashier

Plaza Pet World
, NSW
11.1999 - 03.2006
  • Answered phone calls promptly with a professional demeanor.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Contacted customers to provide information on new and exciting products and service offerings.
  • Fostered relationships with customers to expand customer base and retain business.
  • Maintained cleanliness of the sales floor area at all times.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Education

Year 10 -

Trinity Catholic College
Sydney, NSW
12-2000

Some College (No Degree) - Animal Health

Tafe NSW
Bankstown, NSW

Skills

  • Performance Monitoring
  • Shift Scheduling
  • Problem-Solving
  • Store Opening and Closing
  • Retail Employee Training
  • Coaching and Mentoring
  • Merchandise Strategizing
  • Hiring and Training
  • Dependable and Reliable
  • Visual Merchandising
  • Safety Mindset
  • Customer Service
  • Inventory Control
  • Highly Motivated
  • Resourceful Nature
  • Friendly and Outgoing
  • Upselling and Cross Selling

Affiliations

  • Gardening
  • music
  • movies

References

References available upon request.

Timeline

Retail Store Manager

Kellyville Pets
02.2010 - Current

Retail Sales Associate Cashier

Everyday Pets
04.2006 - 03.2009

Retail Sales Associate Cashier

Plaza Pet World
11.1999 - 03.2006

Year 10 -

Trinity Catholic College

Some College (No Degree) - Animal Health

Tafe NSW

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Emma Pasnin