Emma Peacock

• Supervised crew during peak service to maintain speed, accuracy, and food quality.
• Coordinated opening and closing procedures, securing registers, equipment, and work areas.
• Trained new team members on station procedures, safety practices, and customer service standards.
• Resolved customer concerns promptly to support positive guest experience.
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

• Coordinated front-counter, drive-thru, and kitchen workflows to maintain fast, accurate service.
• Monitored order accuracy across POS, kitchen screens, and handoff points.
• Reinforced cleanliness standards by overseeing sanitation, restocking, and equipment readiness.
• Trained new crew members on service standards, food safety, and station procedures.

• Delivered attentive table service, taking orders accurately and responding promptly to guest requests.
• Coordinated with kitchen and bar staff to ensure smooth food and beverage service.
• Processed payments through POS systems, balancing transactions with accuracy and professionalism.
• Maintained clean, organized dining areas by resetting tables and clearing service spaces efficiently.

Undergraduate Nursing Placement experience:

Monash Health- Kingston Centre- sub acute placement 2 weeks

Eastern Health- Peter James Centre- sub acute placement 2 weeks

Bayside Health- Alfred Hospital- cardiac unit- acute placement 4 weeks

Monash Health- Doveton Community Care Unit- mental health placement- 4 weeks