Emma Pensini
Administration Officer
Summary
A talented, energetic, versatile administrative professional, confident and skilled in diverse tasks and procedures. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills. Familiar with the administration environment in large establishments with the benefit of the mechanics of running small businesses, managing significant financial portfolios, and supporting staffing and human resources and organisational growth. A willingness to undertake new challenges and varied roles is additionally evidenced by my current position at St Monica’s College and previously owning two successful small businesses, providing not only transferable, tangible skills but ensuring sound business acumen, resilience and experience. I am adaptive and eager to learn new systems and skills and take on new challenges.
Overview
11
11
years of professional experience
Work History
Administration Officer
St Monica's College
10.2021 - Current
- Relocated to Cairns in 2021 and began the role as Administration Officer at St Monica’s College, where I have acquired a substantial number of new skills and attained knowledge of the college’s and Catholic Education Services processes, procedures and policies.
- Adapted quickly into the role and learnt new systems quickly and effectively. Including:
- eMinerva systems and reporting.
- Dynamics 365 entering data and balancing journals (Finance program).
- Producing college newsletter – InDesign.
- Taking and receipting payments.
- Parent and student services and external enquiries.
- Absence and attendance reporting to leadership team and college counsellor flagging any abnormalities.
- Following up absences with teachers, parents and carers.
- Ordering and stocktaking stationery.
- Maintaining and updating electronic and manual files.
- Caring for ill or injured students in sickbay including Covid testing for boarding students, issuing lift passes and maintaining sick bay register.
- Designing and updating a Covid register for teachers and leaders.
- Ability to learn new systems quickly and effectively.
- Aided colleagues, leadership, and families through regular communication and assistance.
- Screened and transferred incoming calls, taking down messages, and transmitting information and documents to relevant department.
- Created, prepared, and delivered reports to various departments
Owner - Manager
Coffee And Clay Café
08.2018 - 10.2019
- Opened and established a café in Yungaburra incorporating a partnered art and pottery business model.
- Managed a team of 9 staff (rosters, training, POS, WHS policy and procedure compliance/training).
- Ability to work under pressure in a fast paced environment.
- Marketing and advertising.
- Barista, stock ordering and food preparation - oversight and responsibility.
- High-level customer service.
- Bookkeeping and payroll.
- Hosted and organised large special events.
- Implemented and maintenance of POS system.
- Ability to learn systems quickly.
Owner - Manager
Fine Fettle Gifts And Homewares
06.2012 - 01.2021
- After studying Interior Design and working from home for several years I accomplished my dream of establishing a small home and giftware store in Atherton.
- Designed and manufactured soft furnishings.
- Designed kitchens, bathrooms and interiors for clients.
- Managed team of 5 staff.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Conducted target market research to discover customer needs and analyse competitor trends.
- Business budget planning and administration, accounting functions, purchasing, and weekly payroll.
- Trained and motivated employees to perform daily business functions.
- Supervised stocktaking and inventory.
- Managed finances, bookkeeping with annual turnover of approx. $400,000.
- BAS, Payroll, accounts payable and receivable.
- Built, established and implemented an online store to accompany my existing physical retail space.
- Hosted and organised in-store customer shopping and promotional events.
- Implemented and updated POS systems (inventory support).
- Winner- Best Dressed Business - Atherton 2016.
Education
Diploma of Arts - Interior Design
Commercial Arts Training Centre
BrisbaneGrade 12 -
The King's High School
Pontefract, UKSkills
Critical Skills
- Work Autonomously and Part of a Team
- Systems Knowledge - eMinerva, Dynamics 365 (Finance), Parent SMS, EdSmart, BCI (CES systems)
- InDesign
- GSuite and Microsoft Office Suite
- MYOB and Xero (Finance)
- High-Level Customer Service
- Calendar Organisation
- Current First Aid Certificate
- Manage High Volume Inboxes
- Interpret Policies and Procedures
Soft Skills
- Critical Thinking
- Communication - Written and Verbal
- Attention to detail
- Friendly and Compassionate Disposition
- Active Prioritisation
- Efficiency and High-Level Productivity
- Discretion and Confidentiality
- Flexibility and Adaptive
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administration Officer
St Monica's College
10.2021 - Current
Owner - Manager
Coffee And Clay Café
08.2018 - 10.2019
Owner - Manager
Fine Fettle Gifts And Homewares
06.2012 - 01.2021
Diploma of Arts - Interior Design
Commercial Arts Training Centre
Grade 12 -
The King's High School