Emma Pittman

· Maximised operational excellence mentoring personnel on management principles, industry practices and company procedures.

· Established foundational processes for business operations.

· Responsible for managing and overseeing company managers.

· Designed and adjusted work rosters/timesheets to meet business demands.

· Presented process improvement ideas to leadership team to cultivate professional, friendly, and efficient work environment.

· Pleasantly interacted with customers during busy periods to promote fun, positive environment.

· Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

· Managed day-to-day business operations across five cafes.

· Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for the company.

· Trained, scheduled and supervised barista workers to maintain and uphold company standards.

· Generated friendly atmosphere by encouraging employees to greet and speak to customers.

· Created weekly rosters for all 40-45 staff members spanning five stores.

· Handle workplace conflict to ensure a peaceful and operationally smooth environment.

· Consistently managed a daily 20-25kg coffee load.

· Trained cafe employees to consistently exceed customers' expectations and provide superior service.

· Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.

· Motivated staff to perform at peak efficiency and quality.

· Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

· Perform maintenance on WEGA Coffee Machines

· High understanding and performance of latte art.

· Managed schedule for 10-12 team members with focus on effective coverage of all cafe stations.

· Maintain and train high standard of coffee operation with a key focus on consistency and quality.

· Cultivated warm relationships with regular customers.

· Evaluated work of 10-12 floor employees to improve performance.

· Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

· Maintained store appearance, cleanliness and organization.

· Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.

· Prepared eye-catching, creative latte art to please customers.