Emma Pratt
Avondale,VIC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Venue Manager
Timezone/Zone Bowling
06.2023 - Current
- 85 Team members
- New venue build.
- Merchandising Winners Vault to TEEG standards
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Onboarded new employees with training and new hire documentation through Dayforce.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Venue Manager
Timezone
12.2022 - 06.2023
- 80 Team members
- Cross-trained existing employees to maximize team agility and performance.
- Successfully trained Assistant Manager to be promoted to Venue manager.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Venue Manager
Timezone/Zone Bowling
08.2022 - 12.2022
- 130 team members
- Sent to Clayton to help reset Venue's culture and training.
- Upskilling mangers in people skills.
- Merchandising Winners Vault to TEEG standards.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained new employees on proper protocols and customer service standards.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Venue Manager
Timezone/Zone Bowling
12.2020 - 08.2022
- 120 Team members
- Successfully trained Assistant Manager to be promoted to Venue manager
- Drove strong internal promotions in venue leading to longer retention and wage savings.
- Venue Refit/Renovation.
- Highest internal training level in country for Zone Bowling on Worldmanager platform.
- 2021 - Highest team engagement in team nominations in Australia.
- Longest retention for Party Hosts in Australia.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Merchandising Winners Vault to TEEG standards.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Venue Manager
Timezone
11.2021 - 02.2022
- 20 Team members
- Managed Taylors Lakes and Fountain Gate at same time.
- Traded as Tunzafun.
- 4 Week closure when renovation to Timezone.
- During closure found locations for all team to work.
- Helped rebrand and train team in Timezone standards.
- Highest Internal training for Timezone in Australia, on Worldmanager platform.
- Successfully trained Assistant Manager to be promoted to Venue manager
- Merchandising Winners Vault to TEEG standards
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained new employees on proper protocols and customer service standards.
Assistant Manager
Timezone/Zone Bowling
02.2018 - 12.2020
- 71 Team members
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Assistant Manager
AMF
04.2014 - 02.2018
- 36 Team members
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Williamstown High School - Pasco St. Campus
Williamstown, VIC11.2007
Skills
- Personnel Management
- Writing and Verbal Communication
- Task Prioritization
- Process Optimization
- Staff Management
- KPI Tracking
- Performance Improvement
- Employee Development
Certification
- White Card
- First Aid
- Working with Children's Check
- Licensee First Steps - Liquor License
- RSA
- Food Safety Certificate
Timeline
Venue Manager
Timezone/Zone Bowling
06.2023 - Current
Venue Manager
Timezone
12.2022 - 06.2023
Venue Manager
Timezone/Zone Bowling
08.2022 - 12.2022
Venue Manager
Timezone
11.2021 - 02.2022
Venue Manager
Timezone/Zone Bowling
12.2020 - 08.2022
Assistant Manager
Timezone/Zone Bowling
02.2018 - 12.2020
Assistant Manager
AMF
04.2014 - 02.2018
High School Diploma -
Williamstown High School - Pasco St. Campus
- White Card
- First Aid
- Working with Children's Check
- Licensee First Steps - Liquor License
- RSA
- Food Safety Certificate
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