Emma Quinlan
Sydney,Australia
Summary
Dynamic and motivated individual with over three years of experience as a Quality Systems Specialist, specializing in Learning Management Systems (LMS). Skilled in administrative support, document control and efficient quality processes.
Overview
7
7
years of professional experience
Work History
Quality Systems Specialist
Amgen Inc.
05.2022 - 12.2024
- Created standard methods for introducing, updating and tracking the quality system.
- Coordinated documentation within the Quality Management System.
- Reviewed and approved quality documentation including SOPs, change controls, deviations and validation protocols.
- Responsible for managing the Learning Management System (LMS), overseeing its daily operations and ensuring smooth functionality.
- Provided new hires with necessary training and created training courses within the Learning Management System.
- Served as the primary administrator for the LMS support inbox by handling user queries.
- Created and presented weekly QMS performance slides to senior management, providing clear updates on KPIs, audit findings, CAPA status and continuous improvement initiatives.
Quality Specialist
Shannon Microcoil
06.2019 - 07.2022
- Compliant with standards ISO 13485 and ISO 9001.
- Investigated complex manufacturing product quality issues eg. CAPA/ Non-conformances.
- Responsible for in-process inspection and overlooking the full cycle from raw material to finished product.
- Preparing for audits, reviewing previous audits, organising documentation and ensuring recommendations have been completed.
Retail Assistant
Vue Cinemas
04.2018 - 04.2019
- Promoted sales and special offers for discounts and merchandise options.
- Served food and beverages to customers.
- Communicated effectively to determine customer needs and provided recommendations on services.
- Efficiently completed shop floor duties.
Sales Assistant
Currys PC World
08.2017 - 03.2018
- Gave excellent advice to maintain consistently high sales.
- Provided helpful and attentive sales support to generate positive customer feedback.
- Adapted sales approach based on customer needs.
- Addressed customer service enquiries quickly and efficiently.
Education
Diploma of Higher Education - Quality Management
Technological University of the Shannon
Limerick, Ireland04.2022
Certificate of Higher Education - Applied Biology
Limerick of further education
Limerick, Ireland06.2019
Skills
- Attention to detail
- Strong communication skills
- Proficient in the use of Microsoft Office, Excel, PowerPoint and Word
- Documentation control
- Team leadership and motivation
Personal Information
Timeline
Quality Systems Specialist
Amgen Inc.
05.2022 - 12.2024
Quality Specialist
Shannon Microcoil
06.2019 - 07.2022
Retail Assistant
Vue Cinemas
04.2018 - 04.2019
Sales Assistant
Currys PC World
08.2017 - 03.2018
Diploma of Higher Education - Quality Management
Technological University of the Shannon
Certificate of Higher Education - Applied Biology
Limerick of further education
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