Emma Quinn
CASINO ,NSW
Summary
Compassionate and qualified child services professional well-versed in child abuse, neglect and safety concerns. Good recordkeeper and planner with basic understanding of court proceedings.
Overview
20
20
years of professional experience
Work History
Assistant Caseworker
Ngunya Jarjum Family And Child Network
06.2021 - Current
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Trained new staff in their current roles.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
Clerk
Summerland Freight Distributors
03.2021 - 09.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Followed established procedures to enter and process data correctly.
- Updated and maintained customer information, documents and records.
- Used computer software to store and retrieve data.
- Checked for accuracy by verifying data and records.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Followed data entry protocols, rules and regulations.
- Analyzed current data records to provide detailed reports.
- Coded and processed applications into required electronic formats.
Home Care Worker
Aboriginal Home Care Services
06.2016 - 02.2021
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Developed rapport to create safe and trusting environment for care.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Ran errands for patients, did shopping, and picked up other necessities.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Scheduled and accompanied clients to medical appointments.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and assisted residents through individual service plans.
- Administered medication as directed by physician.
- Supervised daily activities and provided assistance to staff.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Foreman
K J Randal Racing
03.2016 - 11.2019
- Inspected completed work to verify quality standards and compliance with criteria.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Checked equipment to determine if maintenance was required.
- Created data input system
- Created and sent all invoices to customers.
- Established clear priorities and production quality standards.
Front End Assistant, Deli Assistant.
Coles Supermarket
10.2003 - 09.2005
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Cultivated warm relationships with regular customers.
- Responded to customer requests for products, services, and company information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Trained new customer service representatives on best practices, policies and procedures.
- Provided primary customer support to internal and external customers.
- Greeted customers at counter to fulfill requests and answer questions
Education
No Degree - Horse Husbandry And Equine Science
Trenayr Tafe
Junction Hill, NSW02.2013
No Degree - Diploma Of Community Services
TAFE NSW
ONLINE02.2017
No Degree - Assistance In Nursing (AIN)
TAFE NSW
Casino, NSW2016
No Degree - Business Administration Certificate II & III
Casino Tafe
CASINO, NSW06.2007
Skills
- Effective Communication
- Emotional Care
- Diversity Understanding
- Social Work
- Client Documentation
- Family and Child Assessments
- Verbal and Writing Communication
- Information Gathering
- Case Documentation
- Child Development
- Child Abuse and Neglect Identification
- Law Enforcement Interaction
- Neglect and Abandonment Reporting
- Constructive Feedback
- Emotional Support
- Home Visits
- Family Reunification
- Life Skills Education
- Job Training
- Effective Customer Communication
- Community Service Programs
- Confidential Case Documentation
- Staff Meetings
- Compassionate Care
Timeline
Assistant Caseworker
Ngunya Jarjum Family And Child Network
06.2021 - Current
Clerk
Summerland Freight Distributors
03.2021 - 09.2021
Home Care Worker
Aboriginal Home Care Services
06.2016 - 02.2021
Foreman
K J Randal Racing
03.2016 - 11.2019
Front End Assistant, Deli Assistant.
Coles Supermarket
10.2003 - 09.2005
No Degree - Horse Husbandry And Equine Science
Trenayr Tafe
No Degree - Diploma Of Community Services
TAFE NSW
No Degree - Assistance In Nursing (AIN)
TAFE NSW
No Degree - Business Administration Certificate II & III
Casino Tafe
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