Emma Rafaniello
6 Bursaria Rd, Kialla,Vic
Summary
Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Childcare Trainee Educator
Wyndham Early Learning
01.2023 - Current
- Developed age-appropriate activities and crafts to engage children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Encouraged children to develop healthy social and emotional skills.
- Worked with children to develop good cognitive, physical and language skills.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Provided emotional support and guidance to children during difficult times.
- Utilized positive reinforcement techniques to encourage good behavior.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Responded to inquiries from parents and guardians.
- Provided support and guidance to children in conflict resolution.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Introduced children to educational games and activities to boost learning.
Food Team Member
Schnitz
05.2022 - 01.2023
- Maintained clean and safe work area by properly storing food, wiping off counters, sweeping and emptying trash to comply with kitchen sanitation and food safety guidelines.
- Distributed food during busy peak periods to drive customer satisfaction.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food orders to support waitstaff and other team members.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Monitored proper stock and supply levels for serving, kitchen and dining areas and alerted supervisor of shortages.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Waitress
Noble Monks
09.2019 - 05.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room side work such as refilling condiment bottles, preparing menus, and arranging silverware packages.
- Checked identification for theminimum age for sale of alcoholic beverages.
Sales Person
Bakers Delight
04.2018 - 01.2020
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Increased sales and customer satisfaction through personalized servicing.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Increased sales and customer satisfaction through personalised servicing.
- Opened and closed the store independently and prepared nightly bank drop for a manager.
- Answered questions about store policies and addressed customer concerns.
- Stocked merchandise, clearly labeled items and arranged according to size or color.
- Used POS system to process sales, returns, online orders and gift card activations.
Education
Certificate III in Early Childhood Education - Childcare
MCIE
Melbourne02.2024
No Degree - Nursing
La Trobe University
Shepparton, VIC10.2022
High School Diploma -
Notre Dame College
Shepparton 10.2021
Skills
- Cultural Sensitivity
- Meal Planning and Preparation
- Behavior Redirection
- Cleaning Requirements
- Stocking and Replenishing
- Price Memorization
- To-Go Order Preparation
- Special Dietary Requirements
- Interpersonal Communication
- Organization and Time Management
- Attention to Detail
- Dependable and Responsible
- Cash register operation
- Point of sale operation
- Microsoft system knowledge
- fast learner
- Classroom Observation
- Dietary Needs
- Behavior Management
- Supervising Classroom Activities
- Enforce Classroom Rules
- Safety Monitoring and Management
certifications
- RSA refresher (responsible service of alcohol)
- First aid
- CPR
- Working with children’s check
Timeline
Childcare Trainee Educator
Wyndham Early Learning
01.2023 - Current
Food Team Member
Schnitz
05.2022 - 01.2023
Waitress
Noble Monks
09.2019 - 05.2022
Sales Person
Bakers Delight
04.2018 - 01.2020
Certificate III in Early Childhood Education - Childcare
MCIE
No Degree - Nursing
La Trobe University
High School Diploma -
Notre Dame College
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