Emma Ramsay
Summary
Digital Health Analyst with over 12 years of implementation, training, and support background within clinical healthcare technology specialty area. Subject matter expert on Meditech, but can adapt to any Electronic Health Records. A lead trainer to high-value customers and global accounts. Collaborates effectively with multidisciplinary teams to accomplish dynamic initiatives and improves health systems and quality of care.
Overview
12
12
years of professional experience
Work History
Senior Business Analyst
Ramsay Health Care
04.2023 - Current
- Leverage information from 3 EHR systems to lead in procurement tasks and implementation tracking activities.
- Assist in collaboration between clinicians and technical personnel to meet procurement needs.
- Facilitate workshops and organise hospital visits.
- Perform current state assessments across the organisation and author relevant documentation.
- Utilize Agile methodology for documenting user stories.
Business Analyst
Chris O'Brien Lifehouse
04.2018 - 04.2023
- Identified workflow solution enhancements, workflow efficiency, and make recommendation to project leadership.
- Enhanced patient care by providing comprehensive clinical application support and training to healthcare professionals across many departments.
- Streamlined workflow processes for improved efficiency by developing customized clinical application protocols.
- Led successful software upgrades with thorough planning, testing, and end-user training sessions.
- Led and Co-Led many EHR Implementations including Pathology integration with RPA, Oncology, Clinical Documentation, Surgical, PAS, and numerous other Specialties.
- Contributed to organizational and internal team initiatives.
- Meticulous documentation skills.
Senior Application Specialist
Medical Information Technology Inc.
01.2012 - 03.2018
- Learned new software and led the implementation to hospitals through onsite training, webinars and conference calls.
- Specialized in both radiology and oncology software modules.
- Provided guidance and support for new hires through mentoring.
- Worked closely with customers and in house development teams to ensure the project was met in a timely manner.
- Resolved customer issues through research, troubleshooting, testing and resource utilization.
- Worked with and provide on-site support by traveling to clients in the United Kingdom, Ireland, United States, Canada, and Australia.
Education
Bachelor of Business - International Business
University of Southern Maine
Portland, ME05.2011
Skills
- Workflow Analysis
- Cross-functional Collaboration
- Problem-solving Abilities
- Customer Support
- User Acceptance Testing
- Training Program Development
- Product Knowledge
- Clinical Workflow Optimization
- Team Collaboration
- Strong Interpersonal Skills
Timeline
Senior Business Analyst
Ramsay Health Care
04.2023 - Current
Business Analyst
Chris O'Brien Lifehouse
04.2018 - 04.2023
Senior Application Specialist
Medical Information Technology Inc.
01.2012 - 03.2018
Bachelor of Business - International Business
University of Southern Maine
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