Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Emma Rasmus

Bundaberg,QLD

Summary

Highly customer-focused individual with retail team member background. Skilled in inventory control, merchandising, and problem-solving to enhance store operations and boost sales. Strong interpersonal skills with ability to communicate effectively with customers and team members alike. Proven record of positively impacting customer satisfaction and loyalty through exceptional service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Retail Team Member

First Choice Liquor Market
Bundaberg, QLD
05.2022 - Current
  • Experienced in customer service with expertise in store operations, including opening and closing procedures, cash handling, and POS/computer proficiency.
  • Answered customer phone calls regarding products, prices, availability, product uses, and services.
  • Restocked shelves, fridges and displays with latest products and changed signage to promote special items.
  • Greeted each customer and offered assistance in finding requested items, pairing options or general questions, helping boost customer satisfaction and retention.
  • Recieved and packed away large store deliveries.
  • Handled the weekly and monthly ticket changeover, ensuring the store was ready to showcase each new week of deals and specials.
  • Assisted with training new employees in retail procedures.
  • Carried out product tastings and other similar events to advertise and accumulate popularity for new products
  • Received and packed large corporate orders to be sent out, as well as daily Click and Collect and DoorDash orders.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Kitchen Hand

Sweet Lucy
Bundaberg, QLD
02.2021 - 03.2022
  • Worked closely with the owner to create custom cakes and desserts to particular customers' needs
  • Engaged in a small amount of customer service work handing over cakes to customers at the shop and also delivering them to venues or homes.
  • Utilised strong time management skills to have orders completed on time, while maintaining an exceptional standard of work at all times.
  • Workshopped and established a Menulog and Doordash menu to maximize business sales. And designed and launched a new website for Sweet Lucy to generate further engagement and interest.
  • Provided high-level photography, photo and video editing using Photoshop and Lightroom, and managed all social media platforms for this business to encourage engagement.
  • Monitored stock and equipment levels and purchased when needed
  • Maintained a high standard of cleaning and maintenance of kitchen area and equipment to comply with strict food health and safety regulations

Crew Member

McDonald’s
Gawler, SA
12.2019 - 05.2020
  • Processed orders quickly to ensure timely delivery of meals.
  • Operated grills and deep fryers safely to avoid accidents or injury.
  • Maintained an organized work area to ensure efficient operations.
  • Adhered to health department regulations regarding food handling procedures.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Collaborated with other team members to ensure timely completion of tasks.

Skills

  • Customer Service
  • Sales proficiency
  • Store maintenance
  • Complaint Handling
  • Inventory Tracking
  • POS System Operation
  • Order Processing
  • Complex Problem-Solving

Certification

  • Certificate II in Retail Services (2020)
  • Responsible service of Alcohol (2020)
  • Certificate IV in photography and photo Imaging (2019)
  • Certificate II in Skills for Work and Vocational Pathways (2016)

References

  • Current Employer: Ronish Raju 0439 811 509
  • Previous Employer: Leanne Jones 0407 618 535

Timeline

Retail Team Member

First Choice Liquor Market
05.2022 - Current

Kitchen Hand

Sweet Lucy
02.2021 - 03.2022

Crew Member

McDonald’s
12.2019 - 05.2020

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Emma Rasmus