Summary
Overview
Work History
Education
Skills
Netball
Timeline
Generic

Emma Redfern

Summary

Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at Namoi Hotel by mastering POS system operation and demonstrating exceptional teamwork. My adeptness in alcohol awareness and commitment to cleanliness have consistently improved service efficiency and compliance, making me a valuable asset to any customer-focused team.

Overview

3
3
years of professional experience

Work History

Bar Attendant / Waitress

Namoi Hotel
06.2023 - Current
  • Managed cash register transactions accurately, ensuring proper handling of payments and tips.
  • Successfully collaborated with other staff members to provide seamless service during high-volume periods.
  • Checked ID cards and verified bar guests were of legal age.
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
  • Ensured compliance with state liquor laws by diligently verifying age requirements before serving alcoholic beverages.
  • Enhanced customer experience by providing exceptional service and attending to their needs promptly.
  • Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
  • Developed rapport with regular customers, fostering a sense of community within the establishment.
  • Adhered to safety and sanitation regulations, maintaining a healthy environment for both staff and customers.
  • Notified management of guest complaints for quick, effective resolution.
  • Increased repeat business through friendly interactions and personalized recommendations based on guest preferences.
  • Maintained neat, clean and professional appearance to meet business dress code policy.
  • Delivered food to customers at bar and tables.
  • Acknowledged guests even when busy and anticipated and responded to guest needs.
  • Bussed bottles and glassware to maintain clean bar area.
  • Contributed to team success by cross-training in various roles such as server or host when needed, demonstrating adaptability and versatility.
  • Improved customer satisfaction by addressing any issues or concerns professionally and efficiently.
  • Operated POS system to collect payments from customers.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Greeted customers and provided friendly, knowledgeable service.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Processed payments for orders and provided customers with change.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Greeted customers and provided menus upon arrival to dining room.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.

Assistant in Nursing

Nandebri Home Nursing
11.2022 - 06.2023
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Customer Service Cashier

Coles
11.2021 - 11.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Education

Certificate III - Nursing Assistance

TAFE NSW
Gunnedah, NSW
11.2022

Higher School Certificate -

Narrabri High School
Narrabri, NSW
11.2022

Certificate III - Responsible Service of Alcohol

Northern Inland Community College
Narrabri
08.2022

Cert III - Responsible Conduct of Gambling

Northern Inland Community College
Narrabri
08.2022

Skills

  • Customer Service
  • Alcohol awareness
  • Bar equipment operation
  • Payment Processing
  • Cleanliness and hygiene
  • Dishwashing
  • Flexible Schedule
  • Cash Register Operation
  • Teamwork and Collaboration
  • Food Running
  • POS System Operation
  • Safe Food Handling

Netball

  • Member of Narrabri Netball State Championships side - 2018, 2019, 2020 & 2021
  • Great way to meet people and keep active.

Timeline

Bar Attendant / Waitress

Namoi Hotel
06.2023 - Current

Assistant in Nursing

Nandebri Home Nursing
11.2022 - 06.2023

Customer Service Cashier

Coles
11.2021 - 11.2022

Certificate III - Nursing Assistance

TAFE NSW

Higher School Certificate -

Narrabri High School

Certificate III - Responsible Service of Alcohol

Northern Inland Community College

Cert III - Responsible Conduct of Gambling

Northern Inland Community College

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Emma Redfern