Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Emma Reed

Brisbane,QLD

Summary

Customer-focused candidate, eager to put excellent communication and interpersonal skills into practice. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals.

Overview

2
2
years of professional experience

Work History

Swimming Instructor

Rackleys Swimming
08.2023 - Current
  • Organized and taught swimming lessons to children aged 3 to 10 years.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Implemented proper safety protocols and emergency response plans.

Waitress

Bianca's Italian
07.2022 - 11.2022
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Hostess

P.F. Chang's Bistro
08.2021 - 02.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Used cash registers and credit card machines to cash out customers.
  • Answered phone calls to take orders, give information and document reservations.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Education

Bachelor of Science - Criminal Justice / Psychology

Queensland University of Technology
Brisbane, QLD
11.2025

High School Diploma -

International School of Bangkok
Bangkok, Thailand
05.2021

Skills

  • Strategy Implementation
  • Progress Reporting
  • Positive Reinforcement Strategies
  • Issue Resolution
  • Customer Satisfaction
  • Designing Classes and Routines
  • Communication and Interpersonal Connection

Additional Information

  • Lived in various Asian countries throughout childhood
  • Knowledgeable on culturally diverse solutions
  • Highly Adaptable
  • Ability to multi-task and problem solve
  • Detail Oriented
  • Career Driven
  • High Achiever

Timeline

Swimming Instructor

Rackleys Swimming
08.2023 - Current

Waitress

Bianca's Italian
07.2022 - 11.2022

Hostess

P.F. Chang's Bistro
08.2021 - 02.2022

Bachelor of Science - Criminal Justice / Psychology

Queensland University of Technology

High School Diploma -

International School of Bangkok

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Emma Reed