Emma Reeves
Southbank,VIC
Summary
Friendly candidate with a passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking orders. Committed to leaving great, lasting impression.
Overview
11
11
years of professional experience
Work History
Hospitality Worker
Accor Hotels
02.2024 - Current
- Monitored front entrance for new guests while assisting servers by taking and delivering food and drink orders
- Took reservations, answered customer questions, and informed of accurate wait times.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Input orders accurately into POS terminal, split bills and accepted payments.
Hospitality Worker
Mercure Hotel
01.2024 - Current
- Manage reservations accurately, ensuring seamless guest experiences upon arrival
- Greeted guests with superior table and bar service, answered phone calls and handled all front desk responsibilities and bookings
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests
Production Manager
Daedalian Glass Studios
07.2018 - 09.2023
- Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Front of House Employee
Whitbread Group Plc, Premier Inn Hotels
07.2013 - 07.2018
- Served as a successful waitress, with excellent customer service skills in a fast-paced environment
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
- Established welcoming atmosphere by greeting each guest warmly.
Education
Bachelor of Arts - Three-Dimensional Design
Manchester Metropolitan University
England07.2018
Associate of Arts - Art And Design Diploma
Runshaw College
England06.2014
Skills
- Great Customer Service
- Administrative Skills
- Project Planning
- Attention to Detail
- Problem Solving Skills
- Calm and Professional Under Pressure
- RSA Certificate
Timeline
Hospitality Worker
Accor Hotels
02.2024 - Current
Hospitality Worker
Mercure Hotel
01.2024 - Current
Production Manager
Daedalian Glass Studios
07.2018 - 09.2023
Front of House Employee
Whitbread Group Plc, Premier Inn Hotels
07.2013 - 07.2018
Bachelor of Arts - Three-Dimensional Design
Manchester Metropolitan University
Associate of Arts - Art And Design Diploma
Runshaw College
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