Summary
Overview
Work History
Education
Skills
Timeline
Generic
Emma Reeves

Emma Reeves

Southbank,VIC

Summary

Friendly candidate with a passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking orders. Committed to leaving great, lasting impression.

Overview

11
11
years of professional experience

Work History

Hospitality Worker

Accor Hotels
02.2024 - Current
  • Monitored front entrance for new guests while assisting servers by taking and delivering food and drink orders
  • Took reservations, answered customer questions, and informed of accurate wait times.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Input orders accurately into POS terminal, split bills and accepted payments.

Hospitality Worker

Mercure Hotel
01.2024 - Current
  • Manage reservations accurately, ensuring seamless guest experiences upon arrival
  • Greeted guests with superior table and bar service, answered phone calls and handled all front desk responsibilities and bookings
  • Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests

Production Manager

Daedalian Glass Studios
07.2018 - 09.2023
  • Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Front of House Employee

Whitbread Group Plc, Premier Inn Hotels
07.2013 - 07.2018
  • Served as a successful waitress, with excellent customer service skills in a fast-paced environment
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
  • Established welcoming atmosphere by greeting each guest warmly.

Education

Bachelor of Arts - Three-Dimensional Design

Manchester Metropolitan University
England
07.2018

Associate of Arts - Art And Design Diploma

Runshaw College
England
06.2014

Skills

  • Great Customer Service
  • Administrative Skills
  • Project Planning
  • Attention to Detail
  • Problem Solving Skills
  • Calm and Professional Under Pressure
  • RSA Certificate

Timeline

Hospitality Worker

Accor Hotels
02.2024 - Current

Hospitality Worker

Mercure Hotel
01.2024 - Current

Production Manager

Daedalian Glass Studios
07.2018 - 09.2023

Front of House Employee

Whitbread Group Plc, Premier Inn Hotels
07.2013 - 07.2018

Bachelor of Arts - Three-Dimensional Design

Manchester Metropolitan University

Associate of Arts - Art And Design Diploma

Runshaw College
Emma Reeves