Emma Reeves

Working for Refresh Hygiene gave me an opportunity to show Refresh my skills as a competent driver with an excellent driving record.

It gave confidence with now my knowledge of the city and to be confident in driving around the city streets.

It also gave me a sense of gratification needed to help with company's needs in the hygienic sector.

In the time I had worked with Refresh the company had increased its sales by 23% and daily calls to switch to our sanitary service team.

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• Repaired and restored machines to peak performance.
• Always prompt with customer inquiries quickly and professionally to increase satisfaction. To always have Refresh's 5 Star rating
• Adhered to safety protocols and policies to reduce workplace hazards.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Maintained accurate records of service calls and customer interactions for training and accountability purpose Responded to problems reported by customers by troubleshooting and resolving broken lids, broken bins, broken air-fresheners and soap dispensers or replace batteries.

This was a great opportunity for me to be part of Eclipse's courier team where I leant the skills to navigate safely around Melbourne and Victoria delivering lots of different and interesting packages examples, specimen's to Melbourne Hospital, important paperwork for government agricultural companies. I even was given the special chance of delivering a deceased loved one to the airport. Managed over 15 -20 packages.

This was truly an award winning job that came with challenges, everyday was different and I never had a chance to get bored.

• Drove safely at all times to avoid accidents and harm.
• Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
• Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
• Verified package information to check for accuracy and completeness.
• Utilised GPS navigation systems to navigate faster routes.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Utilised communication devices to stay in contact with dispatch and provide real-time status updates.
• Logged delivery information in tracking systems to enable real-time delivery status.
• Followed safety procedures and regulations to protect packages and vehicles.
• Communicated with dispatch and customers for accurate delivery information.
• Maximized processes by managing delivery schedules and prioritizing based on urgency.
• Properly documented all specimens that were picked up from Virgin airport and taken to Melbourne Hospital.

Working for the Victorian Racing Committee as a casual Customer Service Officer, when there was a race meeting came with a lot of listening and collaborating with work colleagues and management. It did come with challenges in regards to members and new implements with Covid seating. Which was resolved quickly and efficiently with new implements and wrist bands and colour coded memberships. It was an extremely rewarding opportunity to work for such an iconic Company and work the Spring Race Carnival three times was really exciting watching people enjoying themselves.

• Helped large volume of customers every race meeting with positive attitude and focus on customer satisfaction.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
• Handled customer inquiries and suggestions courteously and professionally.

• Participated in team meetings and training sessions to stay informed about updates and changes.

Working for this exclusive Furniture store in South Melbourne was a truly rewarding experience and the manager put me in charge of the store pretty much from day one because of my ability to be a good sales person which had successfully being running for 24+years. Beautiful Handmade Tasmanian Oak Furniture. Such pieces like dining tables, wall units, hallway tables, side tables, mirrors, chopping boards, anything that a customer requested you could say it was possible to create and make. And customers were always extremely happy. One piece that was requested was from the great Dalami Lama who saw the website and requested a massive heavy desk that was incredible and took 6 months to make. I worked most weekends in this store and got to make pieces as well in the factory.

• Maintained high levels of organization in store by directing customers and replenishing merchandise.
• Engaged directly with customers to offer assistance and resolve complaints.
• Tracked daily cash handling, reconciled sales end of day.
• Monitored performance and conducted periodic reviews of Web page and focused on continuous improvement.
• Implemented strategies focused on increasing store sales and customer satisfaction.
• Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
• Used marketing tools on web to create and to capitalise on new retail business opportunities.
• Demonstrated products to show potential customers that are 100% absolutely hand made from the artist who made them.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning. Great ability to sell the product well.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.

• Having a Florist was the highlight of my career. It did come with some challenges though. Being sole trader and trying to run a store in a small town that had two florists was hard however with a great small team behind me and my children to help at the end of school was a family affair and we had a great time learning and growing together as a team and family unfortunately due to costs of the store and flowers it just couldn't sustain staying open. No matter all the advertising and cost to keep it going just couldn't succeed I leant so much from that experience and have kept moving forward and learning with new adventures along the way.
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• Trained employees on customer order taking and basic floral arranging.
• Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
• Inventoried plants and flower care supplies and ordered more. Or would drive down to the Footscray Market very early to buy all fresh that morning for the store
• Decreased waste by 10% through close monitoring of the flowers by keeping them fresh and clean.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

Another Business that I run successfully while raising my three children. This was my go to job to pay the bills and school fees, which gave me a sense of pride that I was contributing to my children while they where at school I would work during school hours so I could be able to pick them up from school. I cleaned private homes, NDIS recipients where I would clean their homes, sometimes cook for them, drive them to their errands, Real estate proprietors who would have open for inspections and end of lease properties, Offices, Factories. Certainly keeps you fit and you get your steps in.

• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Removed trash, debris and other waste materials from premises.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Used time management and efficient cleaning methods to meet deadlines.
• Handled equipment, chemicals, and materials properly and with caution.
• Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
• Confirmed all cleaning tools and equipment were stored properly after use.
• Emptied trashcans and transported waste to collection areas.
• Cooked meals
• Ran errands for NDIS recipients and took them to their appointments.