Emma Reeves
Sunbury,VIC
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
20
20
years of professional experience
Work History
Team Leader/ Driver
WCIG/ Cleanable/ Hume City Council
Footscray, Vic
12.2023 - Current
- Maintained a positive work environment that promoted collaboration between team members.
- Daily driving to Parks for Hume CIty Council conducting thorough cleans of parks.
- Ensured compliance with all safety regulations in the workplace.
- Facilitated communication between cross-functional teams within Hume City Council and Building sites such as Villawood Tarneit and Villawood Fraser Rise.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Dr of safety hazards to maximize efficiency.
Service Technician
Refresh Hygiene
Footscray, Vic
12.2022 - 08.2023
- Performed regular maintenance on sanitary equipment to ensure proper functioning.
- Assisted in the installation of new sanitary equipment and systems.
- Conducted routine inspections of all sanitation facilities to identify potential problems.
- Disposed of hazardous materials according to safety protocols established by the company.
- Adhered strictly to safety guidelines when working around hazardous chemicals.
- Used specialized cleaning solutions to remove tough.
- Followed sanitation schedule and documented cleaning activities.
- Demonstrated proper use of PPE and understood procedures necessary to minimize exposure to chemicals while performing daily tasks.
Delivery Courier
Eclipse Couriers
Tullamarine , Vic
03.2022 - 10.2022
- Ensured timely delivery of packages to customers in accordance with company standards.
- Organized and maintained records for all deliveries, including tracking numbers and delivery confirmation.
- Created daily delivery routes to maximize efficiency while minimizing travel time.
- Performed vehicle safety inspections before each shift, ensuring proper functioning of brakes, engine, lights, and other components.
- Provided excellent customer service when interacting with clients during package pickups and deliveries.
- Followed all safety regulations while operating a motor vehicle on public roads.
Customer Service Representative Casual
Victorian Racing Committee
Flemington, Vic
11.2018 - 11.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Furniture Sales Manager Wed and Weekends
Peter Gaynor PTY LTD
South Melbourne , Vic
03.2015 - 02.2017
- Analyzed sales data to identify trends, areas of improvement, and opportunities for growth.
- Monitored customer service standards and provided feedback to staff accordingly.
- Maintained accurate records of all sales transactions and inventory levels.
- Coordinated delivery schedules with warehouse personnel to ensure timely arrival of merchandise.
- Advised customers on design options for their furniture selections based on individual needs and preferences.
- Resolved customer complaints in a professional manner while maintaining excellent customer relations.
Florist Manager
Buds and Stems
Macedon Ranges , Vic
11.2013 - 12.2014
- Directed the daily operations of a florist shop, including ordering, pricing, and merchandising.
- Created floral arrangements for special occasions such as weddings and funerals.
- Provided advice and assistance to customers regarding selection of flowers and plants.
- Trained new employees on proper handling techniques for fresh cut flowers.
- Maintained records of purchases, sales, refunds, discounts, and other transactions.
- Responded quickly to customer inquiries or complaints in a professional manner.
- Cultivated relationships with vendors to secure competitive
- Delivered Floral arrangements in a timely manner at customer sites.
- Updated website content with current product offerings, prices, and specials.
Cleaner
Cleangurus Self -Employed
Macedon Ranges , Vic
03.2004 - 10.2013
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Polished furniture to remove dust and dirt buildup.
- Washed windows both inside and outside of the facility.
- Scrubbed walls to remove scuff marks or stains.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Meal Preparation for busy families and NDIS participants.
- Washed and folded washing to above standards.
- Caretaker for NDIS Clients driving them to appointments as needed.
- Weeded and mowed lawns for NDIS participants.
Education
Horticulture Cert III
Homelsglen
Glen Waverley, VIC02-2019
Associate of Arts - Advanced Certificate
Floral Art School
Cheltenham, VIC / Online 01-2013
Skills
- Client Service
- Complaint resolution
- Cash Handling
- Team Supervision
- Teamwork and Collaboration
- People Management
- Sales expertise
- Account Management
- Problem-Solving
- Team motivation
- Attention to Detail
- Analytical Thinking
Timeline
Team Leader/ Driver
WCIG/ Cleanable/ Hume City Council
12.2023 - Current
Service Technician
Refresh Hygiene
12.2022 - 08.2023
Delivery Courier
Eclipse Couriers
03.2022 - 10.2022
Customer Service Representative Casual
Victorian Racing Committee
11.2018 - 11.2021
Furniture Sales Manager Wed and Weekends
Peter Gaynor PTY LTD
03.2015 - 02.2017
Florist Manager
Buds and Stems
11.2013 - 12.2014
Cleaner
Cleangurus Self -Employed
03.2004 - 10.2013
Horticulture Cert III
Homelsglen
Associate of Arts - Advanced Certificate
Floral Art School
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