Emma Regis

Role Purpose

• Deliver fast, friendly, and efficient customer service across front counter and drive-thru settings.

Key Contributions

Delivered fast, accurate service in a high-volume setting while maintaining a courteous, professional attitude. Adapted to multiple roles to support smooth operations, collaborating with team members to ensure efficient shift coverage. Welcomed and assisted customers at both the counter and drive-thru, processed orders through point-of-sale systems, and handled minor inquiries or complaints with a focus on positive outcomes and service satisfaction.

Role Purpose

• Provide safe, inclusive peer support to young people in a confidential online mental health community.
• Foster connection, resilience, and well-being through recovery-oriented dialogue and lived experience.

Key Contributions

Fostered a respectful, peer-led environment grounded in empathy and recovery, empowering young people to build emotional resilience and self-awareness.

Built genuine rapport through compassionate support and lived experience, facilitating strengths-based, relatable conversations in an inclusive space. Promoted mental health awareness, help-seeking behaviour, and self-care through active engagement, while organizing interactive events and activities that enhanced community connection.

Provided guidance and encouragement to members navigating professional support options, consistently modelling care, trust, and empowerment.

Role Purpose

• Provide high-quality, person-centred support to individuals with disability and aged care needs.
• Promote independence, wellbeing, and active community participation.

Key Contributions

Delivered person-centred respite care and daily living support for clients with social anxiety, physical barriers, and diverse needs.

Provided emotional support and tailored routines that strengthened self-esteem and independence.

Led two inclusive group getaways (Bendigo and Echuca), overseeing budgets, logistics, and team coordination to ensure smooth, engaging experiences. Facilitated goal-setting and skill development activities, while adapting swiftly to changing needs with professionalism and compassion.

Built strong rapport in respectful, empowering environments, and responded calmly to crises with effective de-escalation to protect client safety and dignity.

Volunteer / Work Placement – P2E Program (Pathways to Employment)

Role Purpose

• Assist program staff in delivering supportive, inclusive services to individuals with disabilities, working toward employment.
• Contribute to personal development, goal-setting, and confidence-building through guided participation and training activities.

Key Contributions

Assisted staff in delivering structured support to individuals with disability, helping them develop job-readiness and life skills through inclusive program activities.

Contributed to the creation and monitoring of goal-focused action plans, fostering participant motivation and progress.

Played an active role in facilitating life skills training around communication, routine-building, and workplace confidence while encouraging practical learning and peer engagement in a safe, empowering environment.