Emma Richard
Fremantle,WA
Summary
I'm Emma Richard, I've been an hospitality worker in different sector, hotels, cafe, restaurant, retail shop for the last three years and back home as well.
Experienced with guest services and customer satisfaction in hospitality industry. Utilizes effective communication and problem-solving to enhance guest experiences.
Hardworking and flexible, outstanding multitasker, takes reservations, orders, greeting people, problem solving, and handles payments, superstar cleaner and attentive to details.
Ability to work on a team or independently, unsupervised, swift capacity to learn and apply new skills, happy to learn new skills.
Overview
5
5
years of professional experience
Work History
Stablehand
West Coast Vet Clinic
08.2024 - 10.2024
- Feed about 20 horses every morning and afternoon, cleaning stables in the hospital clinic section, cleaning barn and paddock
- Handling horses for the veterinary if needed
- Put the horses in and out of the stable in the morning and in the evening
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Monitored horse behavior closely, promptly addressing any issues or concerns to maintain their wellbeing.
- Assisted in the training of new stable hands, sharing expertise on best practices for equine care and maintenance tasks..
Housekeeper
Regency Beach Club
04.2024 - 08.2024
- Ensuring the cleanliness of the holidays houses, or appartments, about 2 houses per day and 4-5 appartments, depending on the booking, attention to details, replacing missing items in the room, respecting the cleaning time sheet, reporting any issues with the room/house
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Deli Customer Service
Woolworth
05.2024 - 07.2024
- Fill and serve customers at the fresh deli service, set up the front cabinet with the food, slicing hams, cheeses, cook roast chickens, markdown.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Followed safety protocols while working, cross contamination, clean up slicer, and pack down the Deli Service,
Storeperson, Team Member
Coles Group
06.2023 - 03.2024
- Restocked shelves and helped customers locate desired items.
- In charge of the Fresh Produce sector, markdown, quality control of the produce in store, closing the sector (putting back all the fresh produce in the cool room when the shop close), doing some cleaning in the preparation room and in the shop
- Enhanced customer satisfaction through personalized assistance and product recommendations.
- Assisted in training new employees, sharing knowledge of store procedures and best practices.
- Prepared merchandise for display, ensuring proper labeling, pricing, and organization on shelves.
Housekeeper
Smiths Beach Resort
12.2022 - 07.2023
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Ensured all rooms met 5* Resort cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Helping supervisor with room checking prior check-in, received the linen and chemicals deliveries
- Verified cleanliness and organization of storage areas and carts.
Housekeeper
The Pearl Resort
05.2022 - 08.2022
- Cleaning rooms, villas, communal areas, helping supervisor if needed
- Houseman, delivering linen and supplies for the staff or the guest when required
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Housekeeper
Smiths Beach Resort
11.2021 - 04.2022
- Cleaning rooms/villas as a 5 stars standard, organize cleaning tools for the cleaning team,
- Checking rooms with supervisor, helping supervisor with the day to day task like all the deliveries (linen, chemicals, guest goods)
- Responding guest request,
- Comply with Covid-19 rules (cleaning communal access to resort every 2 hours, door handle, switch on/off, communal area, pool, sunbath and table around the pool..)
Café All Rounder, Waitress
Spilled The Beans Café
08.2021 - 11.2021
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Completed milkshakes and smoothies for customers.
- Contributed to team efficiency by cross-training in various roles such as taking order, cashier, and food preparer, running food, drinks, cleaning the dishes
Kitchen Hand
Survivor TV Show
05.2021 - 06.2021
- Kitchen hand, serving food at the buffet for the staff production (200 people) on the recording site, and about 50 people at the production office, organizing dinner boxes for the night staff (about 50 people)
- Load the truck to go on the recording site to serve the buffet, serve buffet on site to the crew staff
- Collaborated with other kitchen staff members to ensure smooth workflow during peak hours
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
Waitress
Restaurant Golf Vacquerolles
05.2019 - 11.2019
- Taking order at the guest table, communicate with the kitchen staff, serve guest, making drinks (wines and beers), opening the restaurant, making coffee, receiving golf competition, weddings, business group, dressing tables
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Presented menus to guests promptly after seating and answered questions about menu items, making recommendations upon request.
Education
Bachelor Tourism & Event - Tourism, Event creation, Strategic marketing, Accounting, Communication law
Tunon International School
Montpellier, France06.2017
Skills
- Organized
- Management
- Attentive to details
- Team worker but also independent
- Work under pressure
- RSA, Barista basics
- Can do attitude
- Willing to learn new skills
- Strong multitasking
- Reliability and punctuality
- Professionalism
Timeline
Stablehand
West Coast Vet Clinic
08.2024 - 10.2024
Deli Customer Service
Woolworth
05.2024 - 07.2024
Housekeeper
Regency Beach Club
04.2024 - 08.2024
Storeperson, Team Member
Coles Group
06.2023 - 03.2024
Housekeeper
Smiths Beach Resort
12.2022 - 07.2023
Housekeeper
The Pearl Resort
05.2022 - 08.2022
Housekeeper
Smiths Beach Resort
11.2021 - 04.2022
Café All Rounder, Waitress
Spilled The Beans Café
08.2021 - 11.2021
Kitchen Hand
Survivor TV Show
05.2021 - 06.2021
Waitress
Restaurant Golf Vacquerolles
05.2019 - 11.2019
Bachelor Tourism & Event - Tourism, Event creation, Strategic marketing, Accounting, Communication law
Tunon International School
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