Summary
Overview
Work History
Education
Skills
Timeline
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Emma Richardson

Ipswich,QLD

Summary

Good

Overview

14
14
years of professional experience

Work History

Cat Assistance Team Program Coordinator

Animal Welfare League Qld
11.2022 - Current
  • Developed and maintained relationships with Ipswich City council, vet clinics, welfare programs & research programs.
  • proactively engaged with the Ipswich community to introduce the program and find residents in need of assistance/education.
  • Conduct volunteer training & inductions.
  • Coordinated intensive desexing days, which involved recruiting volunteer vets/vet nurses/ general volunteers, using social media and booking programs to recruit cats in need of desexing, preparation of the clinic & intake of cats and ensuring day runs smoothly & safely.

Senior Customer Service Officer

Heritage Bank Limited
01.2013 - 08.2019
  • Assisted members with transactional needs & enquiries - cash deposit/withdrawals, transfers, account opening
  • Engaging in needs based conversations to ensure the best product for our members
  • Branch cash management - ATM maitenence, branch float, customers floats
  • Completing accurate & timely personal finance applications

Retail Sales Assistant

Kingaroy Jewellers
03.2010 - 12.2012
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.

Education

Certificate II - Business Communications

TAFE
Kingaroy, QLD

Certificate II - Information Technology

TAFE
Kingaroy, QLD

Certificate IV - Banking And Financial Support Services

Heritage Bank - RTO
02.2014

Skills

  • Excellent interpersonal skills - able to speak to and understand people from many different walks of life
  • Time management - able to work autonomously and juggle a wide range of tasks
  • Able to work under high amounts of pressure & adapt to various situations as they come
  • Work ethic - participated as a volunteer before taking on paid position and often work more than paid hours to achieve goals
  • Teamwork - works well in a team and am used to working with various departments to get the best outcome
  • Attention to detail - delivering accurate and easily understandable direction

Timeline

Cat Assistance Team Program Coordinator

Animal Welfare League Qld
11.2022 - Current

Senior Customer Service Officer

Heritage Bank Limited
01.2013 - 08.2019

Retail Sales Assistant

Kingaroy Jewellers
03.2010 - 12.2012

Certificate II - Business Communications

TAFE

Certificate II - Information Technology

TAFE

Certificate IV - Banking And Financial Support Services

Heritage Bank - RTO

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Emma Richardson