Emma Roberts
Summary
Highly reputable professional Nail Technician with experience of delivering advanced services in both quality and design. Demonstrates a high work ethic and achievement in client satisfaction. Strives to provide clients with a well maintained, organised and clean work station while ensuring a welcoming atmosphere. Highly skilled in various nail services with a fine eye for details.
Detail-oriented professional with a proven track record at LDL Tourists Parks PTY LTD, excelling in cleaning and sanitation. Recognised for enhancing satisfaction through effective problem-solving and team coordination, while consistently achieving high cleanliness ratings. Skilled in time management and committed to maintaining exceptional standards in all areas.
I am looking to broaden my skills and experience in different fields after being a sole trader for 14 years and build experience in another booming industry.
Overview
14
14
years of professional experience
Work History
Housekeeping Cleaner
LDL Tourists Parks PTY LTD
01.2025 - Current
- Executed daily cleaning tasks to maintain high standards of hygiene and guest satisfaction.
- Managed inventory of cleaning supplies, ensuring availability and proper storage.
- Developed and implemented improved cleaning procedures to optimize workflow and reduce time spent on tasks.
- Collaborated with management to address guest feedback regarding cleanliness and service quality.
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Demonstrated flexibility by adapting to changes in schedules or room assignments when needed.
- Ensured timely room turnovers for check-ins by efficiently cleaning assigned rooms according to hotel standards.
- Upheld a professional appearance through adherence to grooming standards and wearing designated uniforms during shifts.
- Supported fellow housekeepers during busy periods or absences, fostering teamwork within the department.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Private House Cleaner
Self Employed Services
01.2025 - Current
- Maintained cleanliness and organization of residential spaces, ensuring high standards of hygiene.
- Developed tailored cleaning schedules to meet specific client needs and preferences.
- Enhanced client satisfaction by addressing feedback promptly and adapting services accordingly.
- Collaborated closely with homeowners to address specific needs or preferences related to their homes'' appearance and upkeep.
- Completed specialized cleaning tasks upon request, such as window washing, oven cleaning, or closet organizing, leading to enhanced customer satisfaction levels.
- Ensured timely completion of tasks by adhering to strict schedules and prioritizing duties effectively.
- Demonstrated professionalism in all interactions with homeowners, establishing trustworthiness and reliability as a private house cleaner.
- Enhanced client satisfaction by providing thorough and efficient cleaning services tailored to individual needs.
- Increased overall home organization for clients through systematic decluttering strategies and customized storage solutions.
- Maintained a high level of cleanliness for clients by utilizing advanced techniques and high-quality products.
Professional Nail Technician
Self Employed Services
11.2011 - Current
- Assisted clients with nail care services and treatments.
- Maintained cleanliness and organization of workstations and tools.
- Learned and applied safety protocols for sanitation and hygiene.
- Developed knowledge of various nail products and techniques.
- Provided excellent customer service to enhance client satisfaction.
- Adapted quickly to new tools and procedures within the salon environment.
- Educated clients on nail care practices and aftercare recommendations.
- Expanded clientele base through referrals from satisfied customers who appreciated meticulous attention to detail in every service provided.
- Gained a reputation for consistently delivering exceptional results in nail repair and restoration services for clients with damaged or weakened nails.
- Developed professional relationships with clients by addressing concerns and resolving issues promptly.
- Stayed current on latest trends in the nail industry by attending seminars, trade shows, and networking events regularly.
- Built trust with clients by conducting thorough consultations to assess their nail health, preferences, and desired outcomes before beginning any service.
- Played an active role in salon marketing initiatives, including social media promotion and participating in local community outreach events to broaden customer reach and brand awareness.
- Promoted salon''s reputation with creative nail designs that matched clients'' preferences and personal style.
- Maintained inventory of supplies, anticipating needs, and placing orders to ensure adequate stock levels at all times.
- Assisted in training new nail technicians, sharing industry knowledge and best practices for exceptional service delivery.
- Showcased artistic talent through customized freehand nail art designs tailored to individual client requests or special occasions.
- Fostered a welcoming atmosphere by engaging in friendly conversation during appointments, creating lasting connections with customers.
- Demonstrated proficiency in various nail enhancement techniques such as acrylics, gels, dipping systems, and silk wraps for diverse client needs.
- Strengthened customer loyalty with outstanding time management, ensuring appointments were completed on schedule without compromising quality.
- Kept tidy and organized area to comply with cleanliness standards.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Oversaw schedule to manage appointments of new and existing clients.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Education
Nail Technology -
Certificate III
11.2011
St. John’s College
Dubbo, NSWSkills
- Cleaning and sanitation
- Cleaning techniques
- Housekeeping
- Staff motivation
- Team coordination
- Timekeeping
- Problem-solving
- Clear communication
- Decision-making
Timeline
Housekeeping Cleaner
LDL Tourists Parks PTY LTD
01.2025 - Current
Private House Cleaner
Self Employed Services
01.2025 - Current
Professional Nail Technician
Self Employed Services
11.2011 - Current
Nail Technology -
Certificate III
St. John’s College
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