Emma Robinson
Kings Langley,NSW
Summary
Results driven professional with a diverse background in brand representation, event management and customer service in the travel industry. Skilled in building meaningful relationships, orchestrating memorable experiences and enhancing brand presence. Eager to bring a well rounded perspective and passion for travel to the role of PR manager, leveraging hands on travel experience with excellent people skills and a customer-centric approach to elevate brand visibility and engage diverse audiences.
Overview
6
6
years of professional experience
Work History
International Flight Attendant / Crew Ambassador
Qantas
10.2023 - Current
- Service international flights in and out of Australia
- Provide 5 star customer service to guests
- Stay up to date with emergency procedures
- Represent Qantas at events, media campaigns and other branding initiatives as a Crew Ambassador
Tour Leader
Intrepid Travel
05.2023 - 09.2023
- Lead groups of up to 15 people through the Larapinta trek on multi-day hikes
- Facilitating group dynamics and fostering a positive and inclusive atmosphere among tour participants
- Managing on tour logistics such as coordinating transportation, organising group activities, and handling any unforeseen situations
- Deliver a high level of knowledge on local flora, fauna, culture and history in an informative and educational manner
- Handle administrative tasks and build relationships with suppliers
Activities Assistant
Gwinganna Health Retreat
07.2022 - 05.2023
- Support guest activities including yoga, pilates, breathwork, fitness classes, health seminars and hiking
- Assist in other departments including the spa, dining, concierge, reception and overnight duty manager
Brand Ambassador
Oche Australia
02.2021 - 03.2022
- Assist with brand management for Oche and its sub brand SHUFL
- Create content for social media including filming, editing and uploading
- Assist with marketing campaigns and strategies for two brands
- Interact with guests, attend events and improve guest experience
- Revamp and improve ongoing events/programs
- Implement new ideas and activations in venue
- Track growth of events and creative projects
- Manage creative direction of brand within the venue and online
- Copywriting for media releases and website content
- Seek opportunities to grow Oche and SHUFL online and in venue
Casual Street Crew + Reception
Australian Radio Network (97.3fm)
03.2021 - 02.2022
- Represent 97.3fm at promotional events and activations
- Take photos & videos for social media content
- Engage with the community, guests and listeners
Guest Service Agent
Ovolo The Valley
09.2019 - 01.2021
- Check guests in and out of the hotel and provide exceptional customer service
- Assigning rooms and managing all administrative duties
- Efficiently and effectively handle guest enquires and complaints
- Anticipate guests needs and go above and beyond
- Concierge duties / organising amenities
- Up-sell hotel rooms and features
Restaurant Supervisor/Events Supervisor
Daydream Island Resort (Pre-opening Team)
09.2018 - 09.2019
- Manage operations of events and restaurant
- Lead and coordinate activities of all F&B staff during pre-opening
- Assist with the management of the staff social program
- Interviewed and hired team members
- Set up micros systems for pre-opening
- Managing operational and administrative functions to ensure events are delivered efficiently
- Organising workflow of employees to meet deadlines for events
- Monitoring employee productivity and provide constructive feedback and coaching
Education
Bachelor of Creative Industries - Entertainment & Advertising
QUT
2021
Diploma of Events Management -
Tafe Brisbane
2015
Certificate ||| in Events Management -
MSIT
2014
Neuro-Linguistic Programming And Hypnotherapy -
EAWTC Gold Coast
2022
FUEL Entrepreneurship Program -
QUT
2021
Senior First Aid Certificate & CPR -
Skills
- Organisational skills
- Strong Work Ethic
- Time Management
- Human behaviour (NLP)
- People skills
- Creative
- Communication
- Content Creation
- Copy writing
Employment Objective
Be successful in a position that allows me to use my creativity, interpersonal skills and education to make a significant contribution to your organisation and to society.
Timeline
International Flight Attendant / Crew Ambassador
Qantas
10.2023 - Current
Tour Leader
Intrepid Travel
05.2023 - 09.2023
Activities Assistant
Gwinganna Health Retreat
07.2022 - 05.2023
Casual Street Crew + Reception
Australian Radio Network (97.3fm)
03.2021 - 02.2022
Brand Ambassador
Oche Australia
02.2021 - 03.2022
Guest Service Agent
Ovolo The Valley
09.2019 - 01.2021
Restaurant Supervisor/Events Supervisor
Daydream Island Resort (Pre-opening Team)
09.2018 - 09.2019
Bachelor of Creative Industries - Entertainment & Advertising
QUT
Diploma of Events Management -
Tafe Brisbane
Certificate ||| in Events Management -
MSIT
Neuro-Linguistic Programming And Hypnotherapy -
EAWTC Gold Coast
FUEL Entrepreneurship Program -
QUT
Senior First Aid Certificate & CPR -
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