Summary
Overview
Work History
Education
Skills
References
Affiliations
Timeline
Generic
Emma Rodger

Emma Rodger

Armadale,VIC

Summary

Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to ensure positive recovery and return to work outcomes for all stakeholders.

Overview

9
9
years of professional experience

Work History

Mobile Case Manager

EML
Melbourne, VIC
04.2021 - Current
  • Provide personalised face-to-face support to workers, employers, and doctors via scheduled case conferences.
  • Work in collaboration with the aligned case manager and specialist supports to help overcome barriers to recovery and/or return to work progression to achieve desired outcome for all stakeholders.
  • Provide immediate approvals for treatment requests to expedite access to treatment and interventions.
  • Monitored client progress through regular follow-up contacts.
  • Maintain accurate case records and documentation according to agency guidelines.
  • Assessed clients' needs, developed treatment plans in collaboration with client and their Treating Health Practitioner(s) and monitored progress towards goals.
  • Facilitate communication between workers, employers, treating health practitioners and other agencies to ensure client needs were met.
  • Managing portfolio of high risk complex claims (0-130 weeks)
  • Assisting with onboarding new staff members
  • Provide support to aligned team of Case Managers for all queries around Mobile Case Management and help upskill new starters on the MCM processes.
  • Provide information to stakeholders in line with Victorian WorkCover Legislation regarding entitlements, processes and obligations.

Case Manager

EML
Melbourne, VIC
07.2019 - 04.2021
  • Pro-actively manage claims following their acceptance ensuring focus on timely treatment and early safe, sustainable return to work outcomes.
  • Monitored client progress through regular follow-up contacts.
  • Liaise with stakeholders on regular basis.
  • Maintain accurate case records and documentation according to agency guidelines.
  • Assessed clients' needs, developed treatment plans in collaboration with client and their Treating Health Practitioner(s) and monitored progress towards goals.
  • Provide information to stakeholders in line with Victorian WorkCover Legislation regarding entitlements, processes and obligations.

Case Manager

EML
Melbourne, VIC
02.2019 - 07.2019
  • Managed a large portfolio of medical and like only claims.
  • Review and respond to medical and like requests in line with WorkCover legislation and claim entitlements.
  • Liaise with various stakeholders
  • Maintain accurate case records and documentation according to agency guidelines.
  • Provide information to stakeholders in line with Victorian WorkCover Legislation regarding entitlements, processes and obligations.

Group Trainer

F45
Melbourne, VIC
11.2014 - 07.2019
  • Worked across multiple F45 studios in Victoria as a Group Fitness Trainer
  • Instructed and coordinated group fitness classes of up to 60 people
  • Motivated participants with positive reinforcement throughout classes.
  • Participated in continuing education courses related to fitness training practices.
  • Assisted members with any medical issues or injuries related to their workout routine.
  • Adapted classes as needed to accommodate individual needs or limitations.
  • General office administration regarding memberships and general queries.

Customer Service Representative

Country Road Group
Melbourne, VIC
11.2018 - 01.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Set up and activated customer accounts.
  • Support the loyalty program and associated administrative tasks
  • Support the online and retail stores with stock and merchandise

Project Administration and Executive Assistant

Lonsdale Building Group
Melbourne, VIC
06.2017 - 11.2018
  • Provide Administrative support to the Director and Project Manager.
  • Communicating on regular basis with stakeholders.
  • Liaising with and arranging trades for upcoming works.
  • Maintained confidential records and files related to executive operations.
  • Updating SWMS for projects.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Performed data entry tasks into various software programs.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.

Education

White Card - Construction Induction Training CPCCWHS1001 -

EDWAY Training Melbourne
Melbourne, VIC
12-2021

Mental Health First Aid -

EML
Melbourne, VIC
06-2019

Suicide Prevention -

Lifeline
Melbourne, VIC
03-2019

Diploma of Fitness -

Loftus TAFE
Loftus, NSW
06-2014

Certificate III And IV Fitness -

Loftus TAFE
Loftus, NSW
11-2013

Skills

  • Complex Case Management
  • Orginisation and attention to detail
  • Time management
  • Stakeholder Collaboration and Communition
  • Conflict resolution and problem solving
  • Relationship building

References

Robyn Bruce 

Team Leader - Mobile Case Manager

EML
M 0466 480 638

Rebecca Anstey

Director - Claims and Injury Management Services

LINK Workers Compensation Solutions

M 0404 009 353

Affiliations

  • Netball - Won 2 back-to-back Premierships in 2022 and 2023 and going for a 3rd in 2024.
  • Running - Completed my first Half Marathon in 2023 and training for the 2024 Nike Melbourne Half Marathon

Timeline

Mobile Case Manager

EML
04.2021 - Current

Case Manager

EML
07.2019 - 04.2021

Case Manager

EML
02.2019 - 07.2019

Customer Service Representative

Country Road Group
11.2018 - 01.2019

Project Administration and Executive Assistant

Lonsdale Building Group
06.2017 - 11.2018

Group Trainer

F45
11.2014 - 07.2019

White Card - Construction Induction Training CPCCWHS1001 -

EDWAY Training Melbourne

Mental Health First Aid -

EML

Suicide Prevention -

Lifeline

Diploma of Fitness -

Loftus TAFE

Certificate III And IV Fitness -

Loftus TAFE

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Emma Rodger