Emma Rodgers

Well-coordinated Parts Advisor possessing extensive knowledge of Truck, Trailer, Tractor and Earthmoving parts, giving all customers exceptional service and supporting individual needs. Organized and detailed sales and stock tracker attentive to accuracy and timeliness. Reliable team member with collaborative mindset and strong work ethic.

Hardworking Diesel Mechanic versed in troubleshooting, diagnosis and repair. Completes routine repairs, preventive maintenance and specialized rebuilds. Proficient in checklists and working with customers to evaluate vehicle needs.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Resolved product issue through consumer testing.
• Improved monthly sales by 65%.
• Built productive, successful team using key training and development strategies.
• Updated and maintained company database to reflect current and accurate client records for more than 100 accounts.
• Responded to over 50 customer inquiries each day.
• Held first-point-of-contact for all internal and external communications with executive-level officers.
• Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
• Completed payroll for staff of 10 direct reports.
• Data Entry - Reviewed and updated client correspondence files and scheduling database.