Emma Roe

a business which aligned with my work ethic always providing high quality services to both landlords and tents. Operating and looking after over 120+ properties as well as letting over 300. Providing both professional and student lets, with a lot of HMO properties. Has a 5 star rating for services

• Tracking and updating property compliance for around 100 property's
• Using Microsoft Office
• Booking maintenance and routine compliance checks
• Carrying out property inspections
• Uploading property's to different advertising platforms
• Taking calls and answering emails
• Booking viewings, following up from enquiries
• Showing property's from studios to 10+ bed HMO's ensuring 80% of lets are completed by December.
• Taking gas and electricity meter readings
• Being organised / structuring appointments
• Confident speaking over the phone and face to face
• Using initiative, problem solving and enthusiasm to close deals.
• Ensuring we find the correct tenant to suit what the landlord is looking for

• I worked at Sainsbury’s supermarket casually doing both nights shifts, and day shifts to fit around my children
• My role was to replenish stock in a fast and efficient manner, work as a team
• I supported my colleagues, helped customers when needed, always with a friendly smile
• It was a busy role and sometimes high-pressured, due to the pandemic

• I worked late evenings at a local gym as a cleaner 4 days a week

• In December 2021, my friend approached me regarding an opportunity at dental practice she works in
• Setting up and cleaning down the surgery morning and night,
• Offering a kind and supportive manner to the patients,
• Being organised and prepared for every eventuality
• Keeping accurate notes on the computer system, on the dentist behalf
• Excellent customer service both in practice and over the phone when on reception
• Booking appointments and updating patient records when working on reception
• Decontamination
• I left Kings as my childcare cost increased and it was no longer financially viable

• Answering inbound calls
• Making appointments
• Speaking with technicians and suppliers
• Taking payments
• Rearranging appointments
• Dealing with customer complaints.

December 2019 Servico went into liquidation and i was made redundant.

I left in August 2016 to get married and go travelling

• Building relationships with customers whilst growing and maintaining the accounts spending
• Achieving my KPI’s on talk time, dials, and successful contacts
• Managing an account base of 425 customers
• Successfully met target
• Grew my margin month on month
• Full control of discounts and contract prices set on each account, Setting up my own offers and promotions
• Polite and friendly telephone manner
• Adhering to data protection
• Taking card payment over the phone
• Working alongside various departments such as Furniture, Communications, Print etc.
• Punctuality and Problem solving.

Starting as a mobile hairdresser in 2008, The business grew on successive years. in July 2011 I moved into a salon on a rent a chair basis in order to progress the business further

• Punctuality and reliability
• Stock control
• Sourcing products at competitive prices
• Bookkeeping
• Managing time for maximum client care and profit
• Always Maintaining a professional and happy attitude
• Keeping accurate and up to date client record cards
• Reception duties
• Making and amending appointments
• Promotion and advertising to increase business
• Working as part of a team
• Upselling to clients during appointments
• Housekeeping

• Professional telephone manner
• Punctuality
• Imputing sensitive information
• Strict data protection
• Transferring calls to the correct department
• Taking ownership of situations and going that extra mile
• Contacting hospitals and consultant on members behalf
• Dealing with upset and emotional people going through some of the hardest times making sure to be caring and compassionate and listening carefully to their needs
• Keeping my time between calls to a minimum
• Achieving high scores on my call audits.

• Completed my NVQ Level 2
• Runner up at GHD Awards
• Cutting, colouring, styling, Colour correction
• Reception duties, updating client record
• Stocktaking and ordering, cleaning
• Working as a team