Emma Rolls

Ensuring the smooth running of the salon on a day to day basis.

Managing 15 stylists to be productive; scheduling client bookings; staff rostering; overseeing reception and all tasks associated.

Administration duties including marketing; reconciliation of Xero accounts; product ordering; staff appraisals; implementation of new HR software.

Cash handling and banking.

Handling a variety of customer service and clerical tasks (e.g., data entry, filing, records management and customer enquiries) as the operations manager.

Coordinated all advertising arrangements from initial contract through to printing and installing, maintaining client database and ensured the delivery of a quality service. Quickly became a trusted employee known for my “can-do” attitude, flexibility and high-quality work.