Emma Ross
Douglas,QLD
Summary
Highly motivated 3rd year medical student and health science graduate with a strong foundation in healthcare and extensive experience in clinical assistance, customer service, and administration. Skilled in providing exceptional patient care, ensuring accurate data management, and maintaining efficient operations within the healthcare setting. Adept at leveraging comprehensive medical knowledge, interpersonal skills, and attention to detail to deliver outstanding service and contribute to positive outcomes. Proven ability to work effectively within multidisciplinary teams, prioritize tasks, and adapt to evolving environments. Committed to upholding ethical standards, promoting patient safety, and continuously advancing professional development.
Overview
8
8
years of professional experience
Work History
Clinical Assistant
Queensland Health
12.2021 - 02.2022
- Ensured correct patient identification, labelling, and collection techniques according to documented policies and procedures.
- Performed routine operational duties, including patient reception, support for specimen reception, data entry, inventory control, and maintaining clean work areas.
- Actively participated in relevant ongoing education and contributed to staff training.
- Adhered to defined service quality standards, health and safety policies, and procedures to ensure the delivery of high-quality and safe services.
- Demonstrated compliance with procedures, policies, regulations, and standards impacting the position, such as the Queensland Health Code of Conduct, workplace health and safety, equal employment opportunity, and anti-discrimination policies.
- Contributed to operational quality and efficiency via instrument calibration, application of quality controls and implementation of maintenance functions.
Receptionist & Childminding
Goodlife Health Clubs Nerang
06.2020 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled enquires via phone, email and in person.
- Comply with OHS policy & COVID safe policy.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Working with children aged between 6 weeks - 12 years
Sales Associate
Adidas Outlet
11.2019 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Sales Associate
SHEIKE
09.2017 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained a calm demeanour and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Consistently met KPI targets.
Assistant Manager
SQD Athletica
10.2016 - 09.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
Personal Trainer
Fitness First
06.2014 - 05.2016
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Bachelor of Medicine - Edical SciencesM
James Cook University
Townsville, QLD12.2026
Bachelor of Health Sciences - Health Sciences
Griffith University
Gold Coast, QLD07.2020
Skills
- Proficient in Auslab
- Proficient in medical terminology
- Lab skills: PCR, Chromatography, microscopy, cell culture, assay interpretation
- Data entry
- Adaptability
- Excellent communicator
- Work autonomously
- Sound knowledge of research protocols
- MS Office & 365
- Innovative and strategic problem solver
- Administrative Support
- Blue card, CPR, current police check & UTD vaccinations
Timeline
Clinical Assistant
Queensland Health
12.2021 - 02.2022
Receptionist & Childminding
Goodlife Health Clubs Nerang
06.2020 - 12.2021
Sales Associate
Adidas Outlet
11.2019 - 07.2020
Sales Associate
SHEIKE
09.2017 - 11.2019
Assistant Manager
SQD Athletica
10.2016 - 09.2017
Personal Trainer
Fitness First
06.2014 - 05.2016
Bachelor of Medicine - Edical SciencesM
James Cook University
Bachelor of Health Sciences - Health Sciences
Griffith University
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