Emma Rossi
Mount Dandenong
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Waitress
Kelly’s bar and kitchen
Olinda
12.2024 - Current
- Deriving customers , handling money, current rsa, answering phone and taking bookings, locking up, opening up, people skills
- Maintained cleanliness of tables, chairs, and dining area throughout the shift.
- Took customer orders accurately and communicated special requests to kitchen staff.
- Provided prompt and friendly service to customers at busy bar and kitchen.
- Assisted in restocking supplies and organizing inventory for smooth operations.
- Collaborated with team members to ensure efficient service during peak hours.
- Handled cash transactions and processed payments using point-of-sale systems.
- Engaged with customers to enhance their dining experience at the establishment.
- Followed health and safety regulations while serving food and beverages efficiently.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
Waitress
Pig and whistle
Olinda
01.2014 - 12.2024
- Provided prompt and friendly service to customers at busy bar and kitchen.
- Took customer orders accurately and communicated special requests to kitchen staff.
- Maintained cleanliness of tables, chairs, and dining area throughout the shift.
Shop Assistant
Iga
Mount Dandenong
01.2000 - 03.2008
- Assisted customers with product selection and inquiries.
- Maintained store cleanliness and organized merchandise displays.
- Operated cash register and processed customer transactions efficiently.
Education
Emmaus College
Vermont, VicSkills
- Customer service
- Point-of-sale operations
Certification
- Rsa
Timeline
Waitress
Kelly’s bar and kitchen
12.2024 - Current
Waitress
Pig and whistle
01.2014 - 12.2024
Shop Assistant
Iga
01.2000 - 03.2008
Emmaus College