Emma Rushton
Summary
I am currently in the temporary role of Clinical Educator in Endoscopy Murdoch. I have enjoyed this role as I can make a impact to new and current staff within Endoscopy. We have a unique and busy unit that combines many different areas of expertise. I have good knowledge for the majority of areas as well as a good relationships with the staff, Doctors and managers. I have found this role both rewarding and challenging. I have enjoyed the variety in the Educator role and the new challenges it has brought to myself. Learning computer programmes, upskilling my own skills, developing booklets and training programmes. I have especially enjoyed working with new staff members and upskilling current staff members. I have strong knowledge in Endoscopy which I like to share and help guide others when joining our team.
Overview
17
17
years of professional experience
Work History
Clinical Nurse Educator- Endoscopy
St John Of God Murdoch Hospital
Murdoch, WA
05.2025 - Current
- Developed and implemented educational programs for nursing staff to enhance clinical competencies.
- Conducted comprehensive training sessions on evidence-based practices and patient care protocols.
- Evaluated nursing performance through assessments, ensuring adherence to clinical standards and guidelines.
- Collaborated with interdisciplinary teams to design and refine patient education materials and resources.
- Support and provide guidance to caregivers (including graduates) to meet individual learning and development goals and achieve departmental objectives
- In collaboration with the caregiver’s manager, support them to address learning gaps, and meet performance development goals and plans.
- Collaborate with Department Managers, other learning and development caregivers and relevant key stakeholders to support learning and development activities locally.
- Support an interprofessional approach to the delivery, assessment and evaluation of learning for all caregivers, promoting a positive and inclusive workplace learning environment.
- Support the use of standardised, best practice tools, frameworks and guidelines to deliver, assess and evaluate learning activities.
- In collaboration with the L&D Coordinator, identifies individual, local and organisational learning needs through a learning needs analysis process.
- Use adult learning principles when facilitating learning activities.
- Provides mentoring, coaching and support to caregivers through experiential learning and assists other members of the team to undertake the same.
Endoscopy Nurse
St John Of God Murdoch Hospital
Murdoch, Western Australia
10.2011 - Current
- Increased team morale through active participation in staff meetings, sharing ideas for process improvements and providing constructive feedback to colleagues.
- Achieved timely patient discharge by efficiently completing post-procedure evaluations and implementing appropriate recovery plans.
- Supported diagnostic accuracy by assisting physicians during endoscopy procedures, including specimen collection and accurate labeling.
- Mentored new nurses joining the unit fostering a supportive learning environment that promoted professional growth.
- Reduced procedure complications through meticulous monitoring of vital signs and sedation levels during endoscopy procedures.
- Maintained a sterile environment, ensuring proper preparation and disposal of endoscopic equipment to prevent crosscontamination.
- Collaborated with multidisciplinary teams for optimal patient outcomes during complex endoscopy procedures.
- Promoted patient-centered care through the development of individualized nursing care plans tailored to each patient''s unique needs and preferences.
- Demonstrated proficiency in administering conscious sedation medications as per physician''s orders while closely monitoring patients throughout the procedure.
- Minimized risk of infection by adhering to strict infection control protocols for cleaning, disinfecting, and sterilizing endoscopic instruments and equipment.
- Ensured accurate documentation, maintaining detailed records of patient medical histories, assessments, interventions, and outcomes in electronic medical systems.
- Increased patient satisfaction scores through exceptional communication skills, addressing concerns and providing education on endoscopic procedures.
- Continuously improved nursing knowledge in the field of endoscopy by participating in relevant conferences, workshops, and training sessions.
- Enhanced interdisciplinary collaboration by maintaining open communication channels with other healthcare professionals, including physicians, technicians, pharmacists, and support staff.
- Enhanced patient comfort by providing compassionate care and thorough pre-procedure assessments.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Recorded details regarding therapies to keep patient charts updated.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Managed patients recovering from medical or surgical procedures.
Medical Receptionist
New Me Surgery- Mr Matt Henderson
Booragoon, WA
01.2025 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to Australian regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Supported office staff and operational requirements with administrative tasks.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Improved accuracy of patient data with meticulous record-keeping.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
Admissions Officer
St John Of God Murdoch Hospital
Murdoch, Western Australia
01.2009 - 04.2011
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Maintained up-to-date records of all applicants, ensuring accurate data for informed decision-making processes.
- Collected information, forms and signatures from patients or family members to create efficient admissions experience.
- Increased accuracy of demographic reporting through meticulous data entry practices for all application materials received.
- Actively participated in staff meetings which led to improved communication among team members.
- Assisted in creating informative brochures highlighting various program offerings that attracted more prospective students.
- Provided personalized attention to each applicant by conducting thorough interviews and addressing unique concerns or questions.
- Greeted patients warmly to increase comfort and create rapport.
- Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
- Communicated important information to supervisor and medical team to reduce chance of errors.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
- Conducted patient intake interviews, recording and documenting relevant information.
Education
Bachelor of Science - Nursing- Major Mental Health
University of Notre Dame Australia
Fremantle, WA12-2010
Skills
- Pre-and Post-procedure care
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Excellent communication
- Compassionate and caring
- Adaptability and flexibility
- Multitasking Abilities
- Patient condition monitoring
- Infection control
- Accurate documentation
- Infection control protocols
- Patient positioning techniques
MEMBERSHIPS
AHPRA - Australian Health Practitioner Regulation Agency
GENCA - Gastroenterological Nurses College of Australia
Timeline
Clinical Nurse Educator- Endoscopy
St John Of God Murdoch Hospital
05.2025 - Current
Medical Receptionist
New Me Surgery- Mr Matt Henderson
01.2025 - Current
Endoscopy Nurse
St John Of God Murdoch Hospital
10.2011 - Current
Admissions Officer
St John Of God Murdoch Hospital
01.2009 - 04.2011
Bachelor of Science - Nursing- Major Mental Health
University of Notre Dame Australia