Emma Rushton
Summary
I am currently in the temporary role of Clinical Educator in Endoscopy Murdoch. I have enjoyed this role as I can make a impact to new and current staff within Endoscopy. We have a unique and busy unit that combines many different areas of expertise. I have good knowledge for the majority of areas as well as a good relationships with the staff, Doctors and managers. I have found this role both rewarding and challenging. I have enjoyed the variety in the Educator role and the new challenges it has brought to myself. Learning computer programmes, upskilling my own skills, developing booklets and training programmes. I have especially enjoyed working with new staff members and upskilling current staff members. I have strong knowledge in Endoscopy which I like to share and help guide others when joining our team.
Overview
17
17
years of professional experience
Work History
Clinical Nurse Educator- Endoscopy
St John Of God Murdoch Hospital
05.2025 - Current
- Developed and implemented educational programs for nursing staff to enhance clinical competencies.
- Conducted comprehensive training sessions on evidence-based practices and patient care protocols.
- Evaluated nursing performance through assessments, ensuring adherence to clinical standards and guidelines.
- Collaborated with interdisciplinary teams to design and refine patient education materials and resources.
- Support and provide guidance to caregivers (including graduates) to meet individual learning and development goals and achieve departmental objectives
- In collaboration with the caregiver’s manager, support them to address learning gaps, and meet performance development goals and plans.
- Collaborate with Department Managers, other learning and development caregivers and relevant key stakeholders to support learning and development activities locally.
- Support an interprofessional approach to the delivery, assessment and evaluation of learning for all caregivers, promoting a positive and inclusive workplace learning environment.
- Support the use of standardised, best practice tools, frameworks and guidelines to deliver, assess and evaluate learning activities.
- In collaboration with the L&D Coordinator, identifies individual, local and organisational learning needs through a learning needs analysis process.
- Use adult learning principles when facilitating learning activities.
- Provides mentoring, coaching and support to caregivers through experiential learning and assists other members of the team to undertake the same.
Endoscopy Nurse
St John Of God Murdoch Hospital
10.2011 - Current
- Increased team morale through active participation in staff meetings, sharing ideas for process improvements and providing constructive feedback to colleagues.
- Achieved timely patient discharge by efficiently completing post-procedure evaluations and implementing appropriate recovery plans.
- Supported diagnostic accuracy by assisting physicians during endoscopy procedures, including specimen collection and accurate labeling.
- Mentored new nurses joining the unit fostering a supportive learning environment that promoted professional growth.
- Reduced procedure complications through meticulous monitoring of vital signs and sedation levels during endoscopy procedures.
- Maintained a sterile environment, ensuring proper preparation and disposal of endoscopic equipment to prevent crosscontamination.
- Collaborated with multidisciplinary teams for optimal patient outcomes during complex endoscopy procedures.
- Promoted patient-centered care through the development of individualized nursing care plans tailored to each patient''s unique needs and preferences.
- Demonstrated proficiency in administering conscious sedation medications as per physician''s orders while closely monitoring patients throughout the procedure.
- Minimized risk of infection by adhering to strict infection control protocols for cleaning, disinfecting, and sterilizing endoscopic instruments and equipment.
- Ensured accurate documentation, maintaining detailed records of patient medical histories, assessments, interventions, and outcomes in electronic medical systems.
- Increased patient satisfaction scores through exceptional communication skills, addressing concerns and providing education on endoscopic procedures.
- Continuously improved nursing knowledge in the field of endoscopy by participating in relevant conferences, workshops, and training sessions.
- Enhanced interdisciplinary collaboration by maintaining open communication channels with other healthcare professionals, including physicians, technicians, pharmacists, and support staff.
- Enhanced patient comfort by providing compassionate care and thorough pre-procedure assessments.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Recorded details regarding therapies to keep patient charts updated.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Managed patients recovering from medical or surgical procedures.
Medical Receptionist
New Me Surgery- Mr Matt Henderson
01.2025 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to Australian regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Supported office staff and operational requirements with administrative tasks.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Improved accuracy of patient data with meticulous record-keeping.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
Admissions Officer
St John Of God Murdoch Hospital
01.2009 - 04.2011
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Maintained up-to-date records of all applicants, ensuring accurate data for informed decision-making processes.
- Collected information, forms and signatures from patients or family members to create efficient admissions experience.
- Increased accuracy of demographic reporting through meticulous data entry practices for all application materials received.
- Actively participated in staff meetings which led to improved communication among team members.
- Assisted in creating informative brochures highlighting various program offerings that attracted more prospective students.
- Provided personalized attention to each applicant by conducting thorough interviews and addressing unique concerns or questions.
- Greeted patients warmly to increase comfort and create rapport.
- Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
- Communicated important information to supervisor and medical team to reduce chance of errors.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
- Conducted patient intake interviews, recording and documenting relevant information.
Education
Bachelor of Science - Nursing- Major Mental Health
University of Notre Dame Australia
Fremantle, WA12-2010
Skills
- Pre-and Post-procedure care
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Excellent communication
- Compassionate and caring
- Adaptability and flexibility
- Multitasking Abilities
- Patient condition monitoring
- Infection control
- Accurate documentation
- Infection control protocols
- Patient positioning techniques
MEMBERSHIPS
AHPRA - Australian Health Practitioner Regulation Agency
GENCA - Gastroenterological Nurses College of Australia
Timeline
Clinical Nurse Educator- Endoscopy
St John Of God Murdoch Hospital
05.2025 - Current
Medical Receptionist
New Me Surgery- Mr Matt Henderson
01.2025 - Current
Endoscopy Nurse
St John Of God Murdoch Hospital
10.2011 - Current
Admissions Officer
St John Of God Murdoch Hospital
01.2009 - 04.2011
Bachelor of Science - Nursing- Major Mental Health
University of Notre Dame Australia