Emma Rye
Perth,WA
Summary
Proficient Duty Manager bringing over several years of experience in the hospitality industry and motivation to exceed objectives on a consistent basis. Experienced problem-solver successful at overseeing personnel, programs and projects. I pride myself on being able to get along with staff to harbour their respect as a venue is only as strong as a sum of its parts. I have overseen and managed the operations of the largest gastronomic precinct in Western Australia. Stories. Suffice it to say I’m afraid of very little. I am simply eager to further my experience!
Overview
2026
2026
years of professional experience
Work History
Head Barista
Leaf and Bean
My Hawthorn, WA
Head Barista
Foam Cafe
Leederville, WA
Grill Cook
Missy Moo
Mt Hawthorn, WA
Head Barista/Server
Magna Pizza
Mt Hawthorn, WA
Duty Manager
Stories - Perth
Perth, WA
04.2024 - Current
- Prepared weekly reports detailing sales figures.
- Ensured compliance with local licensing laws and regulations relating to serving alcohol.
- Assisted with recruitment processes when necessary, interviewing potential candidates.
- Developed and implemented strategies to improve customer service.
- Organized employee appraisals, providing feedback where necessary.
- Reviewed customer feedback surveys in order to identify areas for improvement.
- Scheduled and organized daily shift rotations, swaps and covers for a team of up to 50 employees.
- Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
- Conducted regular inspections of equipment and facilities in order to identify any maintenance needs.
- Ensured adherence to health and safety regulations throughout the premises.
- Delegated tasks appropriately amongst team members according to individual skillsets.
- Took care of customer problem escalated by other staff members.
- Handled employee problems in absence of general manager.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Trained new employees on company policies, job duties, and performance expectations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Duty Manager
The Beaufort - Perth
Highgate , WA
05.2022 - 04.2024
- Prepared weekly reports detailing sales figures and staff performance metrics.
- Ensured compliance with local licensing laws and regulations relating to serving alcohol.
- Assisted with recruitment processes when necessary, interviewing potential candidates.
- Monitored inventory levels to ensure product availability for customers.
- Scheduled and organized daily shift rotations for a team of up to 30 employees.
- Responded promptly to any emergency situations that arose during shifts.
- Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Liaised with other departments to ensure seamless operations across the organization.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Collaborated with upper management to improve productivity of operations.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
Utilities, Tavern & Retail - FIFO
Civeo
Perth, Wa
10.2021 - 05.2022
- 50/50 split between tavern and cafe - making coffee of a morning and scanning through booze by night.
- Bringing in pallets of stock with pallet jack - unloading and organising stock in cool rooms
- Involved in daily staff meetings at start of shift to discuss work performance, maintenance issues and operational concerns.
- Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards.
- Supervised cleaning activities at the end of each shift to maintain a sanitary environment.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Completed camp cleaning in teams; toilet blocks, office spaces and recreational communal areas.
- Shift work - 12hrs+ a day on my feet and loved it.
Assistant Manager
The Queens Hotel
Highgate, WA
10.2019 - 10.2021
- Assisted in development strategies to ensure efficient and productive operations.
- Established processes for monitoring customer satisfaction levels.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Cash handling and end of day reports
- Well versed in BEPOZ & IMPOS
Education
St Kevin College
Skills
- Sales reporting
- Compliance management
- Staff recruitment
- Customer service
- Team leadership
- Problem resolution
- Performance evaluation
- Shift scheduling
- Training development
- Effective communication
- Conflict management
- Health and safety
- Motivational leadership
- Customer communication
- Facilities maintenance
- KPI setting and review
- Delegating work
- Cash management
- Complex Problem-solving
- BEPOZ IMPOS experience
Personal Information
Timeline
Duty Manager
Stories - Perth
04.2024 - Current
Duty Manager
The Beaufort - Perth
05.2022 - 04.2024
Utilities, Tavern & Retail - FIFO
Civeo
10.2021 - 05.2022
Assistant Manager
The Queens Hotel
10.2019 - 10.2021
St Kevin College
Head Barista
Leaf and Bean
Head Barista
Foam Cafe
Grill Cook
Missy Moo
Head Barista/Server
Magna Pizza