Emma Sahr
Southport,QLD
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Wanting the opportunity to transition from construction to supporting individuals with disabilities. Developed skills in coordination and advocacy and passionate about this change to create positive outcomes.
Overview
16
16
years of professional experience
Work History
WARRANTY COORDINATOR
HOMECORP
06.2024 - Current
- Responsible for lodging all warranty claims received from clients within the warranty period.
- Managing all incoming calls and emails and prioritising jobs by their urgency.
- Liaise between owner/property manager and trade to ensure all items are attended to within an acceptable timeframe.
- Cultivated strong relationships with key stakeholders, ensuring efficient resolution of warranty concerns.
- Collaborated with technicians to ensure accurate diagnosis and repair of product issues under warranty.
- Assisted in the design of an online warranty claim submission system, simplifying input for customers and speeding up processing times.
- Participated in cross-functional meetings to discuss ongoing warranty matters and develop strategies for continuous improvement in customer service quality.
- Reduced warranty claim processing time by streamlining communication between departments and clients.
PROJECT COORDINATOR
BOUTIQUE HOMES
01.2024 - 06.2024
- Project Coordinator in the medium density team.
- Assisting the Regional Construction Manager, Site Manager and the construction team with daily administrative tasks which include checking in with our clients regularly and assisting with their queries, application for permit amendments, obtaining compliance certificates and applying for occupancy permit.
- Ensuring the onsite team are meeting deadlines and completing their administrative duties.
- Scheduling essential appointments with clients, completing formal handover, and liaising with banks/brokers and conveyancers.
- Arranging handovers up to 16 homes per townhouse run.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Created job files for each project and maintained current data in each file.
- Maintained database and spreadsheets with accurate inventory and status.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
CLIENT SERVICES COORDINATOR
SIMONDS HOMES
06.2021 - 01.2024
- Managing a portfolio of 80 to 100 clients from the beginning of their build journey through to handover.
- Coordinating all relevant tasks to ensure site start targets are met.
- Overseeing plans, specifications, and gallery selections to ensure documents are reflecting correctly for on site.
- Preparing HIA build contracts and presenting to clients for signature.
- Liaising with banks/brokers, conveyancers, engineering, and energy raters to obtain essential information and assisting with building permit requirements.
- Provided timely updates on project status to clients, ensuring transparency throughout the entire process while building trust in our services.
- Managed a diverse portfolio of clients, ensuring timely completion of projects and high-quality service delivery.
- Handled escalated cases professionally while maintaining composure under pressure situations, demonstrating excellent problem-solving abilities under stressors common in the Client Services Coordinator role.
- Trained new Client Services Coordinators on best practices by offering hands-on guidance through shadowing sessions and frequent check-ins, fostering a well-informed and cohesive team dynamic.
ACCOUNTS/PAYROLL/ADMINISTRATION
DERBYSHIRE HOMES
07.2018 - 06.2021
- Processing weekly payroll ensuring entitlements were paid correctly to permanent trades, end of service, monthly BAS, invoicing, and monitoring of build budgets, managing accounts, job advertising and shortlisting potential candidates, preparing new employee contracts for qualified trades and apprentices.
- Providing personal assistance for the Managing Director where needed. These tasks included booking flights, personal purchases, booking appointments and general errands.
- After 6 months, I assisted with colour selections, land and title searches, purchase orders, applying for permits, permit variations and occupancy, managing builds from start to completion and arranging handovers.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organisational and time management skills while managing multiple projects.
INTERIOR DECORATOR
FREEDOM FURNITURE
08.2017 - 09.2018
- Started as a Retail Assistant and was promoted to a Store Interior Decorator within the first 4 months.
- Held one on one consultations with customers to design and decorate their home, office, or holiday home driven by sales. On site furniture installation and decorating.
- Advised clients on styles, layouts, budgets, and overall designs.
- Enhanced client satisfaction by delivering personalised and creative interior design solutions.
- Purchased accessories to coordinate with furniture purchases and enhance rooms.
- Documented costs, tracked purchases and administered client budgets.
RETAIL/ADMINISTRATION ASSISTANT
POPCULTCHA
07.2009 - 08.2013
TEAM LEADER
LIFEBROKER
07.2009 - 08.2013
Education
Certificate III - Business Administration
GORDON INSTITUTE OF TAFE
Geelong, VIC01.2007
Skills
Communication
Self-management
Reflective
Flexible
Empathy
Passionate
Detail oriented
Timeline
WARRANTY COORDINATOR
HOMECORP
06.2024 - Current
PROJECT COORDINATOR
BOUTIQUE HOMES
01.2024 - 06.2024
CLIENT SERVICES COORDINATOR
SIMONDS HOMES
06.2021 - 01.2024
ACCOUNTS/PAYROLL/ADMINISTRATION
DERBYSHIRE HOMES
07.2018 - 06.2021
INTERIOR DECORATOR
FREEDOM FURNITURE
08.2017 - 09.2018
RETAIL/ADMINISTRATION ASSISTANT
POPCULTCHA
07.2009 - 08.2013
TEAM LEADER
LIFEBROKER
07.2009 - 08.2013
Certificate III - Business Administration
GORDON INSTITUTE OF TAFE
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