Emma Schleindl
Summary
Versatile and customer-focused professional with extensive experience across hospitality, retail, and customer service industries. Proven ability to adapt quickly in fast-paced environments, with hands-on expertise in serving, bartending, housekeeping, front desk operations, barista duties, sales, and cashier functions. Known for delivering exceptional service, maintaining strong attention to detail, and fostering positive guest and customer interactions. Skilled in handling high-pressure situations, multitasking efficiently, and contributing to team success with a proactive and reliable work ethic.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Kitchen Hand & Housekeeper
Surf Camp Australia
02.2025 - 04.2025
- Maintained cleanliness and sanitation standards in kitchen areas, ensuring compliance with health regulations.
- Assisted chefs in food preparation and presentation, enhancing overall kitchen efficiency.
- Operated dishwashing equipment, optimizing workflow and minimizing downtime during peak service hours.
- Collaborated with team members to streamline inventory management, reducing waste and improving supply usage.
Banquet Server
The Regent Hotel
10.2024 - 02.2025
- Delivered exceptional customer service during high-volume events, ensuring guest satisfaction and engagement.
- Coordinated with kitchen staff to ensure timely and accurate food service for banquets and special events.
- Implemented streamlined processes for food delivery, reducing wait times and enhancing overall guest experience.
Server
The Bear Bierhaus
05.2024 - 10.2024
- Provided exceptional, friendly service whilst creating meaningful connections with customers.
- Provided knowledgeable insights into menu items while promoting specials and upselling recommended dishes.
- Managed multiple tables efficiently during peak hours, optimizing workflow and minimizing wait times.
Barista
The Maq Cafe
05.2024 - 10.2024
- Worked independently to prepare and serve a variety of high-quality coffee beverages and food menu items while providing exceptional customer service.
- Assisted in managing daily cash transactions and balancing registers accurately.
- Monitored inventory levels and placed orders to ensure product availability.
Server & Bartender
Sea Cider Farm & Ciderhouse
09.2022 - 12.2022
- Provided exceptional customer service, enhancing guest experiences and fostering repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Additional roles included working various events such as weddings, as well as team-leading.
Front Desk Agent & Housekeeper
Duffin Cove OceanFront Lodging
05.2022 - 08.2022
- Managed guest check-ins and check-outs, ensuring a seamless experience.
- Coordinated room reservations, maximizing occupancy rates and guest satisfaction.
- Assisted guests with inquiries, providing accurate information about amenities and services.
- Resolved guest complaints promptly, maintaining high standards of customer service.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Cafe Staff
Corner Cafe
02.2022 - 06.2022
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Prepared ingredients and maintained cleanliness in kitchen to ensure efficient workflow.
Cashier
Lifestyle Markets
07.2020 - 08.2021
- Managed cash register operations, ensuring accurate cash handling practices.
- Trained new cashiers on operational procedures and customer service techniques.
- Resolved customer complaints effectively, fostering positive shopping experiences.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Sales Associate
American Eagle Outfitters
06.2018 - 08.2019
- Assisted customers in product selection, enhancing shopping experience and satisfaction.
- Maintained store presentation standards, ensuring merchandise was visually appealing and organized.
- Collaborated with team members to achieve sales targets through effective communication and teamwork.
Education
Bachelor of Arts - Environmental Studies & Geography
University of Victoria
01.2024
Skills
- Verbal and written communication
- Problem-Solving
- Leadership
- Organization
- Time Management
- Attention to detail
- Positive attitude
- Customer service
- Team collaboration
Certification
Responsible Service of Alcohol (RSA)- Queensland
Languages
English
Native or Bilingual
Timeline
Kitchen Hand & Housekeeper
Surf Camp Australia
02.2025 - 04.2025
Banquet Server
The Regent Hotel
10.2024 - 02.2025
Server
The Bear Bierhaus
05.2024 - 10.2024
Barista
The Maq Cafe
05.2024 - 10.2024
Server & Bartender
Sea Cider Farm & Ciderhouse
09.2022 - 12.2022
Front Desk Agent & Housekeeper
Duffin Cove OceanFront Lodging
05.2022 - 08.2022
Cafe Staff
Corner Cafe
02.2022 - 06.2022
Cashier
Lifestyle Markets
07.2020 - 08.2021
Sales Associate
American Eagle Outfitters
06.2018 - 08.2019
Bachelor of Arts - Environmental Studies & Geography
University of Victoria
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