Emma Schreiner

As the Senior Case Management Advisor, my responsibility is to oversee consultants in South Australia in the delivery of three employment contracts, namely ParentsNext, Disability Employment Services, and Community Development Program

It is my duty to ensure that all contractual requirements are upheld

Duties include-

• Contract Auditing
• Report development
• Staff training
• Performance Management
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.

In my role as a Branch Manager at People's Choice Credit Union, I held the responsibility of ensuring compliance and profitability of the Whyalla Branch.

Duties Include

• Reporting and Compliance
• Lending
• Coaching and mentoring
• Leading Transformational change
• Maintained friendly and professional customer interactions.
• Assessed employee performance and developed improvement plans.

The ParentsNext program aims to assist parents who receive parenting payments from the Department of Human Services in developing new skills and enhancing their employability

Duties Include

• Case Management
• Building community partnerships to ensure clients address vocational and non-vocational barriers
• Contractual performance
• Partnerships with RTO’s
• Managed time efficiently in order to complete all tasks within deadlines.
• Strengthened communication skills through regular interactions with others.
• Proved successful working within tight deadlines and a fast-paced environment.

In my role as Regional Manager at Caring Choice (Zenitas), I was responsible for managing three contracts in South Australia's regional areas, specifically in Port Lincoln, Whyalla, Port Augusta, Ceduna, Port Pirie, Berri, Renmark, and Mount Gambier.

Contracts included –

• In Home Aged Care
• Residential Housing for Youths from Department of Child Protection
• NDIS
• In my previous position, I managed six Area Managers, two Recruitment Coordinators, and several Team Leaders responsible for residential houses
• My responsibilities included fostering business development and nurturing relationships with internal and external stakeholders
• Responsibilities include:
• Business Development
• Operation Management
• Research, analysis, and recommendation proposals
• Project Management
• Recruitment and induction of staff and support workers
• Performance Management
• Redundancies and contract agreements
• Working with HGC (the company that completed psychometric and physical assessments)
• Work cover claims
• Supervised staff to optimize brand expansion initiatives and productivity.
• Established and maintained operational standards for regional and remote locations.