Emma Scilinato
Summary
Efficient and organised professional with experience in payroll processing and customer service. Effective time management and problem-solving abilities, ready to contribute to payroll accuracy and employee support.
Overview
10
10
years of professional experience
Work History
Finance and Payroll Administrator
DriveAway
North Sydney, NSW
04.2023 - 08.2026
- Process payroll for employees using Micropay and Rippling
- Maintain employee records with accurate compensation and benefits information.
- Addressed payroll inquiries from employees and management to ensure timely resolution.
- Collaborate with HR to integrate changes in employee status or compensation.
- Created payroll reports for management review and audits to support informed decision-making.
- Processed invoices for customers and suppliers to maintain accurate financial records.
- Managed daily financial transactions and maintained accurate records.
Reservations Supervisor
-
North Sydney, NSW
08.2021 - 04.2023
- Supervised reservations team to ensure customer satisfaction and operational efficiency.
- Coordinated staff schedules to align with peak demand, ensuring optimal resource allocation.
- Implemented process improvements that streamlined workflow and minimized errors in reservations.
- Trained new employees on reservation procedures and customer service standards.
- Facilitated timely conflict resolution between team members to maintain a positive work environment.
Senior Customer Service Agent
-
North Sydney, NSW
03.2018 - 08.2021
- Resolved customer complaints by employing effective communication and problem-solving skills, enhancing customer satisfaction.
- Managed daily operations of Customer Service department, overseeing scheduling and task assignments to ensure smooth workflow.
- Demonstrated calmness in high-pressure situations to effectively de-escalate distressed customers.
- Assisted in training new Customer Service Agents on proper procedures and protocols.
- Liaised with suppliers on clients' behalf, fostering relationships that contributed to improved service outcomes.
Reservations Agent
-
North Sydney, NSW
02.2017 - 03.2018
- Answered inbound calls, providing timely responses to customer inquiries regarding reservations.
- Processed customer payments for reservations, ensuring accuracy and security during transactions.
- Provided exceptional customer service, addressing issues with professionalism and care.
- Supported various departments by completing assigned tasks to enhance overall operational efficiency.
Education
Diploma of Payroll Services -
Monarch Institute
Melbourne, VIC12-2024
Bachelor of Business -
William Blue College
The Rocks, NSW08-2016
Skills
- Payroll software proficiency
- Data entry accuracy
- Attention to detail
- Time management
- Problem-solving aptitude
- Effective communication
Software
- Micropay
- Rippling
- Kronos
- SAP
- Xero
Timeline
Finance and Payroll Administrator
DriveAway
04.2023 - 08.2026
Reservations Supervisor
-
08.2021 - 04.2023
Senior Customer Service Agent
-
03.2018 - 08.2021
Reservations Agent
-
02.2017 - 03.2018
Diploma of Payroll Services -
Monarch Institute
Bachelor of Business -
William Blue College