Emma Semple

• Handled customer inquiries via email and phone approximately 30 to 50 orders a day
• Resolved issues effectively to maintain loyalty.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Collaborated with team members to achieve a cohesive and efficient environment.
• Report and manage our account with the Victorian Container Deposit scheme
• Manage and analyse the companies account with Chep Pallets and logistics resolve any issues.
• Create flyers, tent card, booklets menu's and any promotional products.
• Organise and cater for corporate lunches and wine tastings

• Quest Preston Reservations Agent (12 Months)
• Managed customer reservations using proprietary booking systems to ensure accurate and timely service.
• I managed the business from 3pm - 10pm as I was the only employee on site, I would multi task competing my tasks whilst resolving any maintenance and housekeeping tasks.

• My role In Mantra Bell City as a senior Reservations Agent is to ensure that all daily tasks are completed, for example any inquiry sent via our on-line platforms are responded to in a timely manner. I do this by ensuring tasks are delegated between the staff members in the department. Reservation is an extremely fast based department which requires me to be proactive and extremely skilled in multi-tasking.

• Eva’s Sunday Fashion Label Weekend Manager (12 Months)
• I worked alone and enjoyed the challenge of assisting customers and managing the day to day tasks. The business would generate more sales on a Saturday or Sunday than it had for the entire week. It was always a personal goal to achieve this.
• Supervised weekend operations, ensuring seamless customer service and efficient workflow.

Bell City Rydges/Mantra Reception Agent (36 Months)

• Developed new business and managed new and existing clients.
• Managed daily operations to ensure adherence to standards and protocols.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.

• Breakfree Bell City was a fast past budget hotel, we would often find ourselves multi-tasking and improvising to ensure all gusts expectations are met, working here I learnt to Multi-task and work under pressure
• Used consultative sales approach to understand customer needs and upgrade guests bookings
• Product knowledge was key working in Breakfree, Our clientele were often repeat guests and new the product we offered, They would often make requests such as, room away from bell street or a particular room with a different layout. We would ensure that we would document individual data on the specifics of the rooms
• Working with other departments in the hotel was crucial as the hotel would often over book so it was important to ensure we had a strong working relationship with the staff in Mantra to ensure we had communicated our plan for the evening

• Parkview Hotel Melbourne Lime Cafe Restaurant Team Leader(12 Months)
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

• Crowne Plaza Canberra’s Restaurant Red Salt Waiter (12 Months)

• att Hotel Canberra’s 5 star Signature restaurant Axis Waiter (30 Months)