Emma Shaw
Moonee Ponds,VIC
Summary
Professional caregiver with strong track record of fostering safe, nurturing environments for children. Adept at supporting developmental milestones and creating engaging, educational activities. Known for effective collaboration with parents and adapting to meet changing needs. Reliable, patient, and skilled in managing multiple responsibilities while ensuring optimal care and well-being.
Overview
13
13
years of professional experience
Work History
Private Nanny
C Family
05.2022 - 12.2024
- Enhanced children's emotional well-being by providing consistent and nurturing care.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
- Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
- Cared for sick children when necessary, administering medication according to parental guidelines while maintaining a comforting presence during recovery periods.
- Ensured a safe environment at all times, monitoring interactions while encouraging independence and problem-solving skills.
- Implemented stress-reducing techniques during transitions or new situations, ensuring adaptability in changing environments.
- Actively participated in family events and gatherings, seamlessly integrating into the family dynamic while providing additional support when needed.
- Boosted language acquisition skills through interactive storytelling and reading sessions.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Offered additional weekly services when children were not home, such as meal preparation, laundry, deep cleaning and upkeep of the home.
Early Childhood Educator
Community Children
06.2021 - 12.2022
- Managed daily routines including meal preparation, naptime, documentation, medication and activity setup, fostering a safe and nurturing environment.
- Built trusting relationships with children to create a sense of security and belonging.
- Supported classroom management by organizing materials and equipment to maintain an engaging learning space, for groups of diverse children with various learning styles.
- Collaborated with educators to enhance curriculum delivery, facilitating a supportive and creative educational environment.
- Built constructive and open relationships with families, boosting parent engagement by regularly communicating children's progress and activities.
Restaurant Manager / Head Hostess
Bontempo
01.2021 - 06.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Demonstrated strong multitasking skills while attending to guest needs seamlessly. Established rapport with guests through personalized interactions that led to repeat business
- Carefully interviewed, selected, trained, and supervised staff. Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
Superannuation Administrator
Link Group
01.2021 - 04.2021
- Temporary support role handling benefit payments and claims processing for both AusFund and HESTA superannuation.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Efficiently processed high volume of rollover requests and benefit claims, adhering strictly to established turnaround times and accuracy standards.
- Proactively identified potential issues in client accounts, taking corrective action as needed to maintain account integrity.
Bartender
Arbory Afloat
10.2019 - 01.2021
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors whilst serving large customer volumes in a high-traffic venue
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Upheld strict regulations for safe alcohol service and food safety.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Software Support Specialist
Apple Care
04.2018 - 01.2019
- Enhanced customer satisfaction by providing timely and accurate troubleshooting for Apple products.
- Multi-tasked internal systems while providing service and resolving customer issues, questions, comments or concerns.
- First point of contact and friendly voice of Apple, providing award-winning customer service, troubleshooting, and support
- Ability to listen, dissect, probe and analyse an issue and find a solution within strict KPI time limits
- Adhered strictly to company guidelines regarding data privacy protection when working with customer information.
- Conducted thorough diagnostics for hardware or software issues, ensuring accurate solutions were provided to customers.
- Analyzed trends to document emerging issues.
Events Manager
The Olsen Hotel
08.2016 - 04.2018
- Exceptional time management and the ability to select staff members from other areas in the hotel to assist when necessary
- Administration skills with a strong understanding of day to day tasks associated with event management, including function sheets, invoicing and communication with head office and clients
- Set up of AV, furniture, food and beverage, mise en scene and adding the 'final touch' to carefully planned out events
- Demonstrated ability to deal efficiently, professionally and courteously with all kinds of people
- Immaculate presentation with strong sales focus and networking ability
Receptionist and Administrator
PMI Corporation
01.2016 - 08.2016
- Answered central telephone system and directed calls accordingly, demonstrating strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Expedited daily office tasks such as mail distribution, billing and invoicing, document scanning, photocopying, and data entry to ensure smooth workflow.
- Managed all printing production for Carlton United Breweries and Treasury Wine Estate
- Assisted with data entry tasks for accurate record-keeping and managed document filing system for easy retrieval of information.
Retail Assistant Manager
Jones The Grocer
10.2014 - 10.2015
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas. Evaluated employee performance and conveyed constructive feedback to improve skills.
Section Waiter
Grossi Florentino
01.2012 - 09.2014
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Elevated guest engagement by sharing detailed descriptions of menu items, including ingredients and preparation techniques.
Education
Diploma Of Early Childhood Education And Care - Early Childhood Care And Education
Early Childhood Training Pty Ltd
Melbourne, VIC12.2021
Skills
- Montessori method
- Behaviour management techniques
- Sensory integration
- Infant, toddler, preschool and school aged child care
- Relationship building and interpersonal effectiveness
- Problem-solving abilities
- Calm and professional under pressure
- Household management
Timeline
Private Nanny
C Family
05.2022 - 12.2024
Early Childhood Educator
Community Children
06.2021 - 12.2022
Restaurant Manager / Head Hostess
Bontempo
01.2021 - 06.2021
Superannuation Administrator
Link Group
01.2021 - 04.2021
Bartender
Arbory Afloat
10.2019 - 01.2021
Software Support Specialist
Apple Care
04.2018 - 01.2019
Events Manager
The Olsen Hotel
08.2016 - 04.2018
Receptionist and Administrator
PMI Corporation
01.2016 - 08.2016
Retail Assistant Manager
Jones The Grocer
10.2014 - 10.2015
Section Waiter
Grossi Florentino
01.2012 - 09.2014
Diploma Of Early Childhood Education And Care - Early Childhood Care And Education
Early Childhood Training Pty Ltd
Similar Profiles
Jeanine HughesJeanine Hughes
Private Nanny at The Pape Family, The Hee Family, The Zita FamilyPrivate Nanny at The Pape Family, The Hee Family, The Zita Family
Maddison RussellMaddison Russell
Babysitter at Family Friends - Newell Family, Seaborne FamilyBabysitter at Family Friends - Newell Family, Seaborne Family
Tearza FoystonTearza Foyston
Private Nanny at Stephenson Family, Fish Family, Hall FamilyPrivate Nanny at Stephenson Family, Fish Family, Hall Family