Emma Sheed
Maddington,WA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Closing Supervisor
Civeo
01.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Receptionist
Servcorp
01.2021 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Provided IT support to team
Customer Experience Manager
McDonald's
12.2017 - 01.2020
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Maintained positive working relations with fellow staff and management.
- Coordinated rosters for 150+ staff member's according to sales and revenue targets.
Education
Certificate 3 Retail Services -
Charlie Bell
01.2019
First Aid And Fire Training -
Charlie Bell
01.2019
Customer Experience Certificate -
Charlie Bell
01.2019
Skills
- Strong leadership
- Computer literacy
- Problem-solving abilities
- Staff training and development
- Customer Service
- Front Desk Operations
- Payment Processing
- Teamwork and Leadership
- Front Desk Management
- Room Inspections
- Food and Beverage Operations
- Social Media Networking
- Shift Scheduling
Timeline
Closing Supervisor
Civeo
01.2022 - Current
Receptionist
Servcorp
01.2021 - 01.2022
Customer Experience Manager
McDonald's
12.2017 - 01.2020
Certificate 3 Retail Services -
Charlie Bell
First Aid And Fire Training -
Charlie Bell
Customer Experience Certificate -
Charlie Bell
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