Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Simpson

LOGAN RESERVE,QLD

Summary

Dynamic Duty Manager with a proven track record, enhancing customer satisfaction through effective conflict resolution and staff training. Skilled in operational oversight and cash management, I excel in optimizing team performance and inventory control, driving efficiency while fostering a customer-focused environment.

Overview

5
5
years of professional experience

Work History

Duty Manager

AVC - Various Venues
03.2024 - Current
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Based in Logan until Jan 2025, worked at various other venues broadening my knowledge for the position while helping train new staff and covering shifts
  • Now based in Mount Gravatt, continuing the same role
  • Had KPI's of Bistro performance, Functions co-ordinator, Safety Ambassador, Stock ordering
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.

Restaurant Manager

Fitzy's Loganholme
11.2023 - 03.2024
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.


Duty Manager

ALH
06.2020 - 11.2023
  • Started as a Bar Attendant in 2020 and worked my way up to Bar Supervisor then Duty Manager over an 18 month period at Pacific Pines Tavern Gold Coast
  • Transferred to Dog and Parrot, Robina Gold Coast as full time Duty Manager in August 2022
  • Moved to Greater Brisbane and transferred to Pub Lane, Greenbank in July 2023
  • Implemented new procedures to optimize workflow efficiency within the front desk team.
  • Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
  • Developed detailed plans based on broad guidance and direction.

Education

RMLV -

QHA
11-2024

CLO -

Clear To Work
04-2024

First Aid -

St Johns Ambulance Service
08-2022

Approved Managers License -

Qld Gov
02-2022

RSA & RSG -

Clear To Work
10-2019

QCE -

Pacific Pines SHS
Gold Coast, QLD
11-2012

Skills

  • Customer service
  • Customer service focus
  • Time management
  • New employee training
  • Cash management
  • Operational oversight

Timeline

Duty Manager

AVC - Various Venues
03.2024 - Current

Restaurant Manager

Fitzy's Loganholme
11.2023 - 03.2024

Duty Manager

ALH
06.2020 - 11.2023

RMLV -

QHA

CLO -

Clear To Work

First Aid -

St Johns Ambulance Service

Approved Managers License -

Qld Gov

RSA & RSG -

Clear To Work

QCE -

Pacific Pines SHS

Similar Profiles

CREATE PROFILE
Emma Simpson