Emma Smith
Coffs Harbour,NSW
Summary
I am a highly motivated and hardworking individual who has obtained experience in an array of occupations. I have the ability to quickly learn new concepts and adapt to changes in the workplace. Through my experience of working with people in all different capacities, I have developed strong verbal and written communication skills, including the ability to convey complex information clearly. I am skilled in collaborating effectively with colleagues to achieve common goals while also being able to work well off my own initiative and being proactive in taking on new challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Social Care Worker in Under 18's Residential Services
Peter McVerry Trust
11.2022 - 06.2024
- Provided front line care to young people
- Assisted with the co-ordination of activities for young people
- Upheld ethical standards and maintained confidentiality by following all relevant policies and procedures pertaining to client information security.
- Enhanced client well-being by providing emotional support and implementing personalized care plans.
- Participated in regular supervision sessions to discuss client progress, challenges faced within the role, and strategies for continued growth as a social care worker.
- Coordinated with external agencies such as medical providers, therapists, and educators to ensure a collaborative approach towards client goal achievement.
- Supported clients and families with empathy and compassion during difficult times.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Recorded significant events that occured in the young people's lives
- Supported young people to keep themselves safe- emotionally and physically
- Maintained detailed documentation of client progress, ensuring accurate records for case management and goal evaluation.
Clerical Officer
House of Oireachtas
10.2023 - 01.2024
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Organised and prepared teams meetings for the Justice Committee
- Prepared Officials folders for meetings
- Recorded and acknowledged correspondence sent to the Committee
- Daily use of IT systems
- Maintained accurate and high quality records
Childcare practitioner
Little Explorers Childcare
08.2022 - 04.2023
- Looked after the health and wellbeing of the children in the Afterschool
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Developed age-appropriate activities and crafts to engage children.
- Provided a safe and encouraging environment for children's emotional and social development
- Managed behaviour issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Provided support with homework and additional learning
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
Sales assistant
Centra
01.2020 - 05.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Managed efficient cash register operations.
Sales Advisor
The North Face Grafton Street
11.2018 - 09.2019
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
Waitress/ Housekeeping assistant
The Parkview Hotel, Newtownmountkennedy, Co. Wicklow
01.2017 - 01.2018
- Waitress duties
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Used cash registers and credit card machines to cash out customers.
- Took enquiries and bookings for function room
- Function room set up
- Housekeeping duties
- Attention to detail
- Enhanced guest satisfaction by providing thorough and efficient cleaning services in guest rooms and common areas.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Education
Degree in Applied Social Care -
TUD Tallaght Campus
Leaving Certificate - 4 honours, 3 pass
St. David's Secondary
Greystones, Co. WicklowReferences
References available- contact me through phone or email.
Personal Information
Date of Birth: 06/22/2000
Nationality- Irish
English speaking
Certification
RSA
Traffic control combo course- BWTM and TC
White card
Drivers licence
Timeline
Clerical Officer
House of Oireachtas
10.2023 - 01.2024
Social Care Worker in Under 18's Residential Services
Peter McVerry Trust
11.2022 - 06.2024
Childcare practitioner
Little Explorers Childcare
08.2022 - 04.2023
Sales assistant
Centra
01.2020 - 05.2022
Sales Advisor
The North Face Grafton Street
11.2018 - 09.2019
Waitress/ Housekeeping assistant
The Parkview Hotel, Newtownmountkennedy, Co. Wicklow
01.2017 - 01.2018
Degree in Applied Social Care -
TUD Tallaght Campus
Leaving Certificate - 4 honours, 3 pass
St. David's Secondary
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