Emma Smith
North Rothbury,NSW
Summary
I am a 31 year old professional with strong experience in pharmacy operations. I am highly skilled in medication dispensing, patient interaction, and inventory management. I demonstrate exceptional teamwork, reliability, and adaptability in fast-paced environments. I have strong communication, organisational skills, and commitment to achieving results.
During my employment I have proven a to show a positive track record in assisting with prescription preparation and customer communication. I am skilled in inventory management, customer service, and maintaining accurate records.
Overview
10
10
years of professional experience
Work History
Pharmacy Assistant
Discount Drug Store
06.2021 - Current
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Assisted pharmacists in maintaining a well-organised and clean pharmacy environment for optimal workflow.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Merchandised over-the-counter goods and rotated stock.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Optimised supply chain for pharmacy goods, negotiating with suppliers for better terms.
- Increased customer satisfaction, providing compassionate care and detailed medication instructions.
- Management of pharmacy's social media presence, enhancing community engagement.
Administrative Assistant
MCH Diesel Repairs PTY LTD
02.2017 - 05.2021
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
Sales Assistant
Bardot
09.2014 - 11.2016
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Executed visual merchandising strategies to attract customers and drive sales.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Education
Certificate II - Business
TAFE NSW
NSW06-2019
SC -
Tumbi Umbi High School
Central Coast, NSW12-2009
Skills
- Supply management
- Customer relationship management
- Sales techniques
- Processing orders
- Resolving customer issues
- Pharmacy operations
- Product knowledge
- Client relations
- Order processing
- Data collection
- Sales expertise
- Service upselling
- Stock management
Timeline
Pharmacy Assistant
Discount Drug Store
06.2021 - Current
Administrative Assistant
MCH Diesel Repairs PTY LTD
02.2017 - 05.2021
Sales Assistant
Bardot
09.2014 - 11.2016
Certificate II - Business
TAFE NSW
SC -
Tumbi Umbi High School
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