Emma Smith

Point of Contact (2IC) / Senior Keeper Responsibilities.

Australia Zoo.|December 2011 to January 2019.

Caring for and maintaining animal enclosures to a high standard.

Animal welfare and husbandry.

Animal training and handling.

Food prep and managing diets for specific animals.

Department rostering and orders.

Training new staff.

Presenting shows and demos on microphone, administration duties.

I have knowledge in Microsoft Office, including Word, Excel, and Outlook.

A high level of customer service and interaction.

Tour guide for groups of up to 8 people through the zoo, selling experiences and guided tours.

• Provided daily exercise for pets in accordance with their owners' instructions.
• Ensured proper feeding of all animals in the facility according to established guidelines.
• Assisted in training new staff members on proper animal handling techniques.
• Adhered to established policies regarding animal intake and release procedures.
• Observed animals for signs of illness or injury and reported findings to supervisor immediately.
• Maintained cleanliness of work areas including grooming stations, office space, storage areas.
• Stayed on top of laundry, sweeping and disinfection protocols.
• Provided socialization opportunities for pets through playtime activities.
• Monitored health of animals on a daily basis and reported any changes or concerns to supervisor.
• Performed routine maintenance tasks such as cleaning kennels, cages, runs, floors, walls, windows and other areas of the facility.

• Head Trainer.
• Puppy schools.
• Group classes and one on one training
• Home consults.
• Administrative task.

• Recording and maintaining the database and spreadsheet.
• Data collaboration of computer system software (NDIS, Medicare, HICAPS, DVA).
• Answer phones and attend to inquiries.
• Sending of training material to other ETOs.
• Supply management.
• Undertake general administration duties.
• Maintaining the File Server.
• Review and improve administration systems and processes.
• Assist with banking, processing expenditure, and other vouchers; maintain and manage stores and equipment; assist with patient mapping.
• Maintain and manage stores and equipment.
• • Assist with patient mapping.