Emma Smith
Newtown,QLD
Summary
Dynamic admissions leader with a proven track record at The British International School Ho Chi Minh City, excelling in student recruitment and admissions counseling. Leveraged technology integration to enhance enrollment processes, achieving significant growth. Known for a positive attitude and mentoring skills, fostering team success and engagement with stakeholders.
Overview
2025
2025
years of professional experience
Work History
Primary Admissions Manager
The British International School Ho Chi Minh City
06.2010 - 07.2024
- Drove new student enrolments by articulating distinctive qualities of school group; Addressed objections and converted leads at each stage of admissions process.Provided outstanding customer service to support prospective students.
- Ensuring consistent integration of schools brand and core messages throughout family experience journey
- Facilitated comprehensive training sessions for admissions team, strengthening knowledge of institutional policies and procedures.
- Collaborate with school leadership on formulating and reviewing admissions strategies designed to meet business targets and enhance engagement with key stakeholders
- Orchestrating open day events that effectively showcase campus facilities and academic offerings, while ensuring new student induction and orientation promote strong enthusiasm for school.
- Mentored admissions staff members, sharing best practices and providing guidance on navigating complex institutional policies.
- Guided admissions team with effective leadership, resulting in successful goal attainment.
Demonstrated role model behaviour to inspire and motivate team members. Coached individuals to unlock potential and improve overall performance. Promoted alignment with school objectives through supportive strategies. - Contribute to development of annual Marketing, Admissions and Communications plan and propel implementation to achieve strategic objectives, including enquiry conversions, enrolment growth and student retention
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained detailed calendar of family interviews, team meetings, student testing and phone calls.
- Maintained clean, accurate, and up-to-date database of prospective students and parents throughout all stages in pipeline
- Promoted exchange of best practices in admissions throughout region and group
- Enhanced student enrollment rates by streamlining the admissions process and improving communication with prospective students.
- Delivered comprehensive reports on all KPIs and conversion data to leadership. Interpreted admissions data, providing actionable insights for strategic decision-making.
Clinical Nurse Specialist
Royal North Shore Hospital, St Leonards
- Mentored nursing staff and student nurses through professional development opportunities, enhancing their skill sets and competencies.
- Maintained professional development by attending relevant conferences, workshops, and seminars, staying informed on emerging trends and best practices within the nursing field.
- Served as a clinical expert resource for fellow nurses, fostering a collaborative work environment focused on ongoing learning and growth.
- Collaborated with interdisciplinary teams to provide holistic care and improve patient satisfaction.
- Implemented quality improvement initiatives that led to measurable enhancements in patient safety and satisfaction levels.
- Advocated for patients' physical, psychosocial, developmental, spiritual and emotional needs during planning.
- Educated patients and families on treatment, expected outcomes and discharge instructions, serving as advisory resource to patients and families to facilitate recovery.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Participated in quality improvement initiatives to improve patient care.
- Developed and maintained collaborative relationships withe multidisciplinary teams across hospital
- Developed, implemented and monitored clinical protocols and standards of care.
- Provided clinical oversight and support to health care teams.
- Facilitated and attended interdisciplinary meetings to discuss patient care.
- Acted in senior positions in leaders absence (Nursing Unit Manager and Clinical Consultant positions)
- Held an executive position (Treasurer)non the Cancer Nurses Society (CNSA) 2004-2008
- Past President and Delegate Elect of the hospital branch of New South Wales Nurses' Association 2006-2008
Education
Bachelor of Arts / Bachelor of Business - Management And Marketing
The University of New England
Armidale, NSW01-2029
Bachelor of Nursing
The University of New England
Armidale, NSW01-1998
Skills
- Student recruitment
- Student admissions guidance
- Positive attitude
- Sales experience
- Tech integration
- Effective team contributor
Timeline
Primary Admissions Manager
The British International School Ho Chi Minh City
06.2010 - 07.2024
Clinical Nurse Specialist
Royal North Shore Hospital, St Leonards
Bachelor of Arts / Bachelor of Business - Management And Marketing
The University of New England
Bachelor of Nursing
The University of New England
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