Emma Soineva

I took a career break after the birth of my my second child. I am now eager and excited rejoin the workforce now that my child is attending childcare where she is thriving.

• Coordinated annual CPD training for all staff across 20 offices and ensured all staff licenses were kept up to date and renewed on time, as well as assisted new staff entering the industry in commencing their studies to obtain a certificate IV or diploma in Real Estate Practice.
• Reduced risk exposure to the business and individual staff by conducting regular risk assessments and implementing mitigation strategies.
• Conducted thorough audits to identify areas for improvement, and reviewed all incoming documents, files, and transcripts, to assess compliance and potential risk.
• Improved compliance by developing and implementing policies and procedures.
• Prepared and presented comprehensive reports to upper management, covering issues and recommendations, and maintained effective working relationships with external regulatory authorities.
• Kept track and record of all agents professional indemnity, public liability and workers compensation records and ensured they were renewed on time.

• Managed property marketing campaigns for a group of 10 agents (approx. 30-40 campaigns per month), being responsible for the creation, approval, and delivery of marketing materials, while sticking to strict deadlines
• Managed an off shore team of a team of four who provided marketing and administrative support
• Ensured property compliance was adhered to by sales teams from start to finish of campaign
• Provided appropriate training and support to sales agents and acted as their key point of contact
• Supported the leadership team with any business operational tasks or projects as required, and provided training to the sales and administration support teams
• Implemented new processes and systems across the entire network
• Tracked and reported staff performance and provided feedback to the leadership team, implementing a reward system

• Prepare files for new property listings and ensure compliant with relevant regulatory legislation
• Prepare and review all agency agreement documents, order strata/building reports, contacts of sale, auction contracts and review
• Prepare all marketing content, review with both agents and vendors and then approve properties for live listing on relevant platforms
• Coordinate with vendors, purchasers, and solicitors throughout campaign from appraisal, to listing, and finally settlement
• Preparing open home and auction documents
• Process property exchanges and settlements with buyers and vendors solicitors, and order or prepare client gifts
• Onboarding and training of all new sales staff

• Provided exceptional customer service to clients and supported both sales and property management teams (an approx. staff of 250)
• Scheduling meetings, ordering office supplies weekly (including monitoring stock levels regularly), and mail management
• Database management for sales and property management
• Preparation of appraisal letters, proposals and agency agreements, and open home contents for high end sale properties
• Supported HR in day to day tasks as well onboarding training all new staff through of office procedures, software applications, and company policies.
• Answering multi-phone lines, taking messages and distributing them to staff in a timely and efficient manner with professionalism, greeting walk-in clients and direct their enquiry correctly
• Assisted in event planning for company socials, conferences, and training
• Coordinated regular maintenance of office and equipment, and troubleshooting of technical issues
• Maintained a clean and functional office environment and camaraderie amongst the team

• Managed a shared portfolio of 250 residential properties, liaising with landlords and tenants
• Carried out inspections (ingoing condition reports, routine inspections & final inspections)
• Organised repairs and maintenance work orders and prepared properties for new tenancies
• Prepared rental appraisals and reduced rental arrears
• Conduct Open homes and private appointments
• Prepare Lease Agreements and lodge and return property bonds
• Screen tenant applications and references