Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Emma Sproule

Glenorchy,TAS

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience

Work History

Fresh Assistant Manager

woolworths
Lindisfarne, Tas
11.2022 - Current
  • Developed and implemented strategies to increase customer satisfaction and sales performance.
  • Analyzed weekly, monthly, and annual budgets to ensure that the store was meeting financial goals.
  • Hired, trained, managed, coached and evaluated new employees in accordance with company policies.
  • Oversaw inventory management processes to minimize stock shortages or overages.
  • Created reports on employee performance metrics such as attendance records, job reviews.
  • Monitored customer service levels to ensure a positive shopping experience for customers.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Conducted regular floor walks to identify areas of improvement in terms of safety compliance or cleanliness standards.
  • Implemented new merchandising techniques to maximize product visibility and create attractive displays.
  • Provided feedback on employee performance reviews in order to enhance productivity levels.
  • Handled administrative tasks such as payroll processing, scheduling shifts.
  • Ensured adherence to company policies regarding health and safety regulations at all times.
  • Maintained effective communication with team members by providing direction on operations-related matters.
  • Performed cycle counts and monthly inventory audits.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Shift service supervisor, Duty manager

Woolworths Glenorchy
Glenorchy, TAS
09.2007 - Current
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Complete forms in accordance with company procedures
  • Count money and audit money drawers
  • Confer with other supervisors to coordinate operations and activities within or between departments
  • Take inventory or examine merchandise to identify items to be reordered or replenished
  • Pack customer purchases in bags or cartons
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
  • Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials
  • Receive, open, unpack and issue sales floor merchandise
  • Clean display cases, shelves, and aisles
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods
  • Instruct staff on how to handle difficult and complicated sales
  • Estimate consumer demand and determine the types and amounts of goods to be sold
  • Assign employees to specific duties
  • Enforce safety, health, and security rules
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
  • Ticket, arrange and display merchandise to promote sales
  • Exchange merchandise for customers and accept returns
  • Rent merchandise to customers
  • Direct and coordinate the activities of employees.

Education

High School Diploma -

Claremont College

Skills

  • Public Safety and Security
  • Time Management
  • Administration and Management
  • Sales Proficiency
  • Decision-Making Capabilities
  • Staff Training and Development
  • Inventory Management
  • Hygiene Standards
  • Shrinkage Prevention

References

  • Marnie Sinclair, Customer Service Manager, Woolworths, 2015, present, (03) 6227 4815
  • Natasha Cantlay, Customer service 21C, Woolworths, 2015, 2017, 041 9907 993
  • Tracey Wall, Store Manager, Woolworths, 2017, Present, 2007(03)6227 4815

Timeline

Fresh Assistant Manager

woolworths
11.2022 - Current

Shift service supervisor, Duty manager

Woolworths Glenorchy
09.2007 - Current

High School Diploma -

Claremont College

Similar Profiles

CREATE PROFILE
Emma Sproule