Emma Stachiw

• Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
• Completed routine store inventories.
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels.
• Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
• Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
• Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
• Managed inventory control, cash control, and store opening and closing procedures.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Approved regular payroll submissions for employees.

• Conducted comprehensive consultations to assess clients'' health history, lifestyle factors, and suitability for colon hydrotherapy.
• Educated clients on the benefits of colon hydrotherapy as part of a holistic approach to wellness.
• Improved client satisfaction by offering personalized care plans tailored to individual needs and health goals.
• Adhered to strict confidentiality guidelines when discussing sensitive client information or medical records with team members or outside professionals as needed.
• Promoted healthy lifestyles by providing guidance on diet, exercise, stress management techniques, and other complementary therapies for overall wellness improvement.
• Ensured proper equipment maintenance, safeguarding consistent performance and reliability during treatments.
• Maintained a clean and sterile environment, ensuring the safety and well-being of clients during treatments.
• Cleaned and sterilized instruments, equipment and surfaces.
• Promoted optimal wellness by recommending dietary changes tailored to individual needs based on nutritional deficiencies or sensitivities discovered during assessments.
• Improved patient outcomes by developing individualized treatment plans based on thorough assessments and evaluations.
• Treated acute and chronic illnesses with supplements, medicines and lifestyle adjustments.

• Applied naturopathic, herbal medicine and nutritional therapies to address and resolve patient concerns.
• Administered, dispensed or prescribed natural medicines such as food or botanical extracts, herbs and amino acids.
• Customer service, phone online ordering, retail hemp clothing, food and skincare.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Recommended products to customers, thoroughly explaining details.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management.

• Treated acute and chronic illnesses with supplements, medicines and lifestyle adjustments.
• Administered, dispensed or prescribed natural medicines such as food or botanical extracts, herbs and amino acids.
• Consulted with other health professionals to provide optimal patient care, referring patients to traditional health care professionals as necessary.
• Interviewed patients to document symptoms and health histories.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Operation of two different Colon Hydrotherapy machines
• Manage and conduct Retro-prep procedure (alternative preparation for patients leading up to colonoscopy procedure). Uses colon hydrotherapy, diet and mild laxatives.
• Aftercare of patients post surgical procedures. Monitoring diet, supplements and recovery.

• Interviewed patients to document symptoms and health histories.
• Treated acute and chronic illnesses with supplements, medicines and lifestyle adjustments.
• Administered, dispensed or prescribed natural medicines such as food or botanical extracts, herbs and amino acids.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Questioned patients about medical backgrounds to obtain accurate health history data and optimize treatment plans.
• Operation of two colon hydrotherapy machines to treat digestive issues.
• Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
• Adhered to strict infection control measures and verified proper cleaning and sanitation of equipment prior to each use.

• Communicated instructions to patients or caregivers about proper use and storage of drugs.
• Counted and labeled prescriptions with correct item and quantity.
• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Assisted pharmacy staff with preparing medications and filling orders.
• Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
• Answered telephones and provided information about order status, store hours and pharmacy procedures.
• Merchandised over-the-counter goods and rotated stock.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
• Operated cash register and other front counter tasks to facilitate daily operations.
• Administered, dispensed or prescribed natural medicines such as food or botanical extracts, herbs and amino acids.
• Interviewed patients to document symptoms and health histories.
• Consulted with other health professionals to provide optimal patient care, referring patients to traditional health care professionals as necessary.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Worked with customers to understand needs and provide excellent service.

• Approached browsing customers to initiate conversations to determine buying preferences.
• Assisted customers with prompt and polite support in-person and via telephone.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Used POS system to process sales, returns, online orders and gift card activations.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Folded and arranged merchandise in attractive displays to drive sales.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Greeted customers, helped locate merchandise and suggested suitable options.
• Balanced and organized cash register by handling cash, counting change and storing coupons.

• Birth of first daughter- 19/08/2004
• Birth of second daughter- 22/01/2006
• Birth of third daughter- 04/08/2007

Major damage. Multiple broken bones; face, right arm, ribs, punctured lungs, pelvis, right foot, left ankle. Wheelchair bound 3 months non-weightbearing. Received over 60 hours of corrective surgery at Royal Northshore Hospital, Sydney.

• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
• Answered owner animal health questions and advised on best care practices.
• Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
• Inoculated animals to prevent rabies, distemper and parvo.
• Bathed and dipped dogs afflicted with parasitic infections and applied specific medications for itch relief.
• Aided veterinary surgeon with surgeries and procedures for domestic and exotic species with complex requirements.
• Collected patient biopsies and blood samples for laboratory analysis.
• Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
• Assisted senior staff with blood analyses and physical assessments.
• Administered medications to animals in treatment and documented changes in condition.
• Recorded symptoms and documented medical observations to inform treatment decisions.
• Administer medications, vaccines, and treatments as instructed by veterinarian.
• Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
• Performed dental cleanings using ultrasonic scaler.
• Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.
• Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.