Summary
Overview
Work History
Education
Skills
Timeline
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Emma Stallworthy

Emma Stallworthy

Tumbi Umbi,NSW

Summary

A happy, passionate person, who likes to achieve the best possible result. Who is hard working, trustworthy, energetic and reliable.

Can meet deadlines and achieves fantastic quality work and results.

My presentation is always neat and tidy, great time management skills and not discouraged to working on weekends.

With my great reputation for fantastic customer service, in person or on the phone, and building a relationship with customers which results in great sales.

Having proficient computer skills on Microsoft works. Sending emails, rostering, ordering and receipting invoices.

Organised and dependable who is successful at managing multiple priorities with a positive attitude.

Creative event organiser with success in planning and executing small to large weddings from start to finish while maintaining highest levels of client satisfaction.

Overview

18
18
years of professional experience

Work History

Office Manager/ Event Cordinator

Coastal Office National
West Gosford , NSW
02.2019 - Current
  • Achieved specific team objectives and collection activity.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Kept high average of performance evaluations.
  • Recruited, hired, trained and supervised staff
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Provided primary customer support to internal and external customers.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Recommended products to customers, thoroughly explaining details.
  • Issued receipts and processed refunds, credits or exchanges.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
  • Managed friendly and professional customer interactions.
  • Used CRM software to maintain detailed contact logs and account records.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Developed team communications and information for meetings.
  • Conducted interviews with participants to assess eligibility.

Head Florist

Buttercups Floral Designs
Killarney Vale, NSW
03.2017 - 05.2019
  • lead our team to win major Awards for weddings and Events on The Central Coast.
  • Drove customer satisfaction by providing recommendations for greenery and flower pairings.
  • Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
  • Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Sourced and selected wholesale flower distributors aligned with inventory needs and customer demand.
  • Quoted, generated and processed customer orders, events and Weddings.
  • Transported and set up floral arrangements for large-scale functions,major Events,weddings, funerals and banquets.
  • Provided customers with care directions for flower arrangements.
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
  • Researched latest design trends, colors and vendor products for use in new pieces.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Properly package flowers and plants for damage-free delivery.
  • Inventoried plants and flower care supplies and ordered more.
  • Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
  • Trained employees on customer order taking and basic floral arranging.
  • Recruited, managed and motivated 5-member retail team to give every guest positive and memorable experiences.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Restocked and organized merchandise in front of shop
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Operated cash register to record transactions accurately and efficiently.
  • Improved operations through consistent hard work and dedication.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Worked flexible hours; night, weekend, and holiday shifts.

Lead Event Coordinator

The Sapphire Event Co
Wamberal, NSW
11.2013 - 03.2018
  • Won Central coast Wedding Awards
  • Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
  • Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
  • Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
  • Managed administrative logistics of events planning, event booking and event promotions.
  • Coordinated schedules and timelines for events.
  • Performed event coordination for larger parties and gatherings.
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
  • Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products.
  • Managed event logistics and operations.
  • Supervised onsite team of caterers, audio-visual technicians, and facility management team.
  • Selected and ordered décor and event materials.
  • Attended bridal industry events to promote services and build relationships with prospective vendors.
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement.

Event Manager

Splash Terrigal And The Lake House Murray's Beach
Terrigal, NSW
04.2014 - 12.2017
  • Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
  • Delivered prompt payment for event vendors, venues, staff, and transportation providers.
  • Selected and ordered refreshments, decor and event materials.
  • Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
  • Attended bridal industry events to promote services and build relationships with prospective vendors.
  • Supervised onsite team of caterers, audio-visual technicians, and facility management team.
  • Managed administrative logistics of events planning, event booking and event promotions.
  • Fulfilled contractual obligations for rehearsal and day of event coordination.
  • Coordinated catering services and planned menus to compliment event theme and selected musical or guest speaker entertainment.
  • Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Carried out day-day-day duties accurately and efficiently.
  • Calculated quotes for clients.
  • Served customers and followed outlined steps of service.
  • Participated in team-building activities to enhance working relationships.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Accomplished multiple tasks within established timeframes.
  • Assisted with wedding set up and decoration.
  • Met with potentials clients and gave quotes on services and general wedding costs.
  • Directed wedding-day events, ceremony timing, and speeches.

Head Florist

Pearson's Florist
Bondi, NSW
09.2008 - 05.2013
  • Welcomed, greeted and assisted guests in high-traffic store
  • Opened and closed store independently and prepared nightly bank drop for Owner.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Designed and liaised with Clients to create High end Floral pieces for The Today Show, Today FM, Kyle and Jackie'O, the Foxtel Awards, Alannah Hill, Rad fine Jeweler's just to name a few.
  • Received and processed stock into inventory management system.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Trained staff on operating procedures and company services.
  • Maintained clean and orderly working and checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Issued receipts and processed refunds, credits or exchanges.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Graduate Certificate - RSA

CTA Training Specialist's

Graduate Certificate - Barista Basics

CTA Training Specialist's

Graduate Certificate - Fire Warden

CTA Training Specialists

Bachelors - Event Management

University of Newcastle
Gosford, NSW

Certificate IV - Mastery of Floristry

Pearson's School of Floristy
Darlinghurst, NSW

Certificate III in Retail - Retailing

Woolworths
Blacktown

Certificate IV Retail Management - Retail Management

Woolworths
Blacktown, NSW

Skills

  • Customer engagement and assistance
  • Staff Supervision
  • Reliable and Responsible
  • Sales and service-oriented
  • Client Relations
  • Microsoft Office
  • Time management
  • Planning and Coordination
  • Event Planning and Management
  • Vendor Coordination
  • Budget Planning
  • Event sales

Timeline

Office Manager/ Event Cordinator

Coastal Office National
02.2019 - Current

Head Florist

Buttercups Floral Designs
03.2017 - 05.2019

Event Manager

Splash Terrigal And The Lake House Murray's Beach
04.2014 - 12.2017

Lead Event Coordinator

The Sapphire Event Co
11.2013 - 03.2018

Head Florist

Pearson's Florist
09.2008 - 05.2013

Graduate Certificate - RSA

CTA Training Specialist's

Graduate Certificate - Barista Basics

CTA Training Specialist's

Graduate Certificate - Fire Warden

CTA Training Specialists

Bachelors - Event Management

University of Newcastle

Certificate IV - Mastery of Floristry

Pearson's School of Floristy

Certificate III in Retail - Retailing

Woolworths

Certificate IV Retail Management - Retail Management

Woolworths

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Emma Stallworthy