Emma Stewart
Glenella,QLD
Summary
Proven track record in enhancing customer experience and sales at Bras And Things, leveraging expertise in beverage preparation and suggestive selling. Excelled in building strong customer relationships and efficiently managing payment processing. Demonstrated ability to exceed sales goals through exceptional service and product knowledge, contributing significantly to team success.
Overview
7
7
years of professional experience
Work History
Bartender
Rabbit Hole
Mackay City Heart Qld 4740
09.2023 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Retail Sales Assistant
Bras And Things
Canelands Shopping Centre
11.2022 - 02.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Increased sales by providing exceptional customer service and product knowledge.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Opened and closed store independently and prepared nightly bank drop for manager.
Coffee Barista
Lava Coffee
Mount Pleasant Qld 4740
06.2019 - 10.2021
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Conducted regular coffee tastings to refine palate skills and stay informed about current trends in the industry.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Opened and closed store independently and prepared nightly bank drop for manager.
Front Counter Cashier
Mount Pleasant Kababs
Mount Pleasant Shopping Centre
12.2018 - 06.2019
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Maintained up-to-date knowledge of store promotions and policies, enabling prompt assistance with customer inquiries about discounts or deals available on items sold at the establishment.
- Participated in regular staff meetings to discuss ways to improve overall store operations and enhance customer experience levels.
- Maintained strong customer relationships through friendly interactions and attentive service.
- Balanced cash drawers accurately at shift end, contributing to financial accountability for the store location.
- Enhanced front counter operations by maintaining a clean, organized, and welcoming environment.
- Reduced wait times by efficiently multitasking between cash register operation and order preparation duties.
- Promoted a safe work environment by consistently following health and safety guidelines when working at the front counter area.
- Opened and closed store independently and prepared nightly bank drop for manager.
Front Counter Cashier
Siv's Seafood Restaurant
Mount Pleasant Qld 4740
11.2017 - 03.2019
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Maintained up-to-date knowledge of store promotions and policies, enabling prompt assistance with customer inquiries about discounts or deals available on items sold at the establishment.
- Participated in regular staff meetings to discuss ways to improve overall store operations and enhance customer experience levels.
- Maintained strong customer relationships through friendly interactions and attentive service.
Skills
Beverage Preparation
Payment Processing
Suggestive Selling
Liquor, beer, and wine knowledge
Timeline
Bartender
Rabbit Hole
09.2023 - Current
Retail Sales Assistant
Bras And Things
11.2022 - 02.2023
Coffee Barista
Lava Coffee
06.2019 - 10.2021
Front Counter Cashier
Mount Pleasant Kababs
12.2018 - 06.2019
Front Counter Cashier
Siv's Seafood Restaurant
11.2017 - 03.2019