Emma Stewart
Melbourne,VIC
Summary
Dynamic Account Manager at Jerome Clothiers with a proven track record in client relationship management and onboarding, achieving a 150% increase in client accounts. Skilled in training and support, I excel in fast-paced environments, ensuring satisfaction through effective communication, attention to detail, and successfully translating technical solutions to customers. Passionate about delivering exceptional client experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Manager
Jerome Clothiers
Melbourne, VIC
06.2024 - Current
- Managed relationships with made-to-measure clients, ensuring timely delivery of quality garments.
- Acted as primary contact, resolving client issues to enhance satisfaction.
- Oversaw in-house fabric stock management, including replenishments and sales tracking.
- Handled new fabric launches for FW and SS seasons.
- Managed client relationships to ensure satisfaction and retention.
- Collaborated with factory teams to facilitate smooth production and order fulfilment.
Onboarding Specialist
Marsello Limited
Wellington, NZ
08.2022 - 05.2024
- Advising and setting up clients loyalty and marketing strategies tailored to industry and business size, optimizing their use of software platform.
- Managing 5-10 clients onboarding progress at any one time.
- Oversaw increase in client accounts onboarded by 150%.
- Provide comprehensive training and support, serving as primary point of contact during implementation phase.
- Collaborating with sales and account management teams, troubleshoot technical issues, and gather feedback for continuous improvement.
Senior Onboarding Specialist
Accessit Library
02.2022 - 08.2022
- Thrived in a fast-paced environment, consistently meeting tight deadlines.
- Developed and communicated project plans, ensuring timely completion.
- Maintained project schedules through proactive timeline management.
- Facilitated smooth transitions for end users, organising comprehensive training.
- Managed successful migrations for various U.S. school districts (10–60 schools)..
- Utilised Excel formulas for efficient data inspection and cleanup.
Customer Implementation Specialist
Kitomba Salon And Spa Software
10.2020 - 02.2022
- Monitoring team inbox, processing contracts, data entry, co-ordinating install and training dates for new customers.
- Receiving customer expectations for their data and ensuring these are met by the technician in charge of the database build.
- Extracting data from customer's POS system, formatting data in excel and importing into Kitomba system.
- Use of SQL script in DBVisualiser to perform any required fixes to customer databases.
Duty Manager
Leuven Belgian Beer Cafe
05.2020 - 10.2020
- Trained employees in essential job functions.
- Oversaw wait staff day to day operations
- Opening and closing restaurant.
Temp Position: Administrator
Department Of Prime Minister And Cabinet
01.2020 - 03.2020
- Programmes Team, Administrative Support
- Managing guest lists in excel
- Managing RSVP's to all functions
- Assisting event co-ordination on day of function
Temp Position: Administrator
Morrison Kent
09.2019 - 12.2019
- Administrative support
- Working alongside secretaries (scanning/photocopying/filing)
- Setting up meeting rooms and covering reception breaks
Certified Group Fitness Instructor
9round Kickboxing
09.2018 - 10.2019
- Fostered positive relationships through diverse, engaging group fitness classes.
- Maintained motivating atmosphere, enhancing client experience.
- Provided personalized one-on-one instruction to supplement group lessons.
- Recruited club members for group classes and challenge groups.
2IC Manager
Bonds Outlet
11.2015 - 02.2017
- Updating visual merchandising to stay up to date with latest brand objectives and newest stock.
- Trained employees in essential job functions.
- Developed schedules for up to 4 employees per shift.
- Submitting payroll, opening and closing retail store.
Education
Certified Customer Success Manager (CCSM) Level 1 - Customer Success Management
SuccessHACKER
09-2023
Level 5 Certificate - Certificate in Personal Training
NZIHF
Wellington, WGN12.2018
Skills
- Client relationship management
- Training and support
- Customer onboarding
- Effective Communicator
- Fast paced learner
- Attention to detail
Certification
Certified Agile Digital Marketing Expert, Institute of Digital Marketing NZ
References
References available upon request.
Timeline
Account Manager
Jerome Clothiers
06.2024 - Current
Onboarding Specialist
Marsello Limited
08.2022 - 05.2024
Senior Onboarding Specialist
Accessit Library
02.2022 - 08.2022
Customer Implementation Specialist
Kitomba Salon And Spa Software
10.2020 - 02.2022
Duty Manager
Leuven Belgian Beer Cafe
05.2020 - 10.2020
Temp Position: Administrator
Department Of Prime Minister And Cabinet
01.2020 - 03.2020
Temp Position: Administrator
Morrison Kent
09.2019 - 12.2019
Certified Group Fitness Instructor
9round Kickboxing
09.2018 - 10.2019
2IC Manager
Bonds Outlet
11.2015 - 02.2017
Certified Customer Success Manager (CCSM) Level 1 - Customer Success Management
SuccessHACKER
Level 5 Certificate - Certificate in Personal Training
NZIHF