Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Timeline
Generic

Emma Stewart

Melbourne,VIC

Summary

Dynamic Account Manager at Jerome Clothiers with a proven track record in client relationship management and onboarding, achieving a 150% increase in client accounts. Skilled in training and support, I excel in fast-paced environments, ensuring satisfaction through effective communication, attention to detail, and successfully translating technical solutions to customers. Passionate about delivering exceptional client experiences.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Account Manager

Jerome Clothiers
Melbourne, VIC
06.2024 - Current
  • Managed relationships with made-to-measure clients, ensuring timely delivery of quality garments.
  • Acted as primary contact, resolving client issues to enhance satisfaction.
  • Oversaw in-house fabric stock management, including replenishments and sales tracking.
  • Handled new fabric launches for FW and SS seasons.
  • Managed client relationships to ensure satisfaction and retention.
  • Collaborated with factory teams to facilitate smooth production and order fulfilment.

Onboarding Specialist

Marsello Limited
Wellington, NZ
08.2022 - 05.2024
  • Advising and setting up clients loyalty and marketing strategies tailored to industry and business size, optimizing their use of software platform.
  • Managing 5-10 clients onboarding progress at any one time.
  • Oversaw increase in client accounts onboarded by 150%.
  • Provide comprehensive training and support, serving as primary point of contact during implementation phase.
  • Collaborating with sales and account management teams, troubleshoot technical issues, and gather feedback for continuous improvement.

Senior Onboarding Specialist

Accessit Library
02.2022 - 08.2022
  • Thrived in a fast-paced environment, consistently meeting tight deadlines.
  • Developed and communicated project plans, ensuring timely completion.
  • Maintained project schedules through proactive timeline management.
  • Facilitated smooth transitions for end users, organising comprehensive training.
  • Managed successful migrations for various U.S. school districts (10–60 schools)..
  • Utilised Excel formulas for efficient data inspection and cleanup.

Customer Implementation Specialist

Kitomba Salon And Spa Software
10.2020 - 02.2022
  • Monitoring team inbox, processing contracts, data entry, co-ordinating install and training dates for new customers.
  • Receiving customer expectations for their data and ensuring these are met by the technician in charge of the database build.
  • Extracting data from customer's POS system, formatting data in excel and importing into Kitomba system.
  • Use of SQL script in DBVisualiser to perform any required fixes to customer databases.

Duty Manager

Leuven Belgian Beer Cafe
05.2020 - 10.2020
  • Trained employees in essential job functions.
  • Oversaw wait staff day to day operations
  • Opening and closing restaurant.

Temp Position: Administrator

Department Of Prime Minister And Cabinet
01.2020 - 03.2020
  • Programmes Team, Administrative Support
  • Managing guest lists in excel
  • Managing RSVP's to all functions
  • Assisting event co-ordination on day of function

Temp Position: Administrator

Morrison Kent
09.2019 - 12.2019
  • Administrative support
  • Working alongside secretaries (scanning/photocopying/filing)
  • Setting up meeting rooms and covering reception breaks

Certified Group Fitness Instructor

9round Kickboxing
09.2018 - 10.2019
  • Fostered positive relationships through diverse, engaging group fitness classes.
  • Maintained motivating atmosphere, enhancing client experience.
  • Provided personalized one-on-one instruction to supplement group lessons.
  • Recruited club members for group classes and challenge groups.

2IC Manager

Bonds Outlet
11.2015 - 02.2017
  • Updating visual merchandising to stay up to date with latest brand objectives and newest stock.
  • Trained employees in essential job functions.
  • Developed schedules for up to 4 employees per shift.
  • Submitting payroll, opening and closing retail store.

Education

Certified Customer Success Manager (CCSM) Level 1 - Customer Success Management

SuccessHACKER
09-2023

Level 5 Certificate - Certificate in Personal Training

NZIHF
Wellington, WGN
12.2018

Skills

  • Client relationship management
  • Training and support
  • Customer onboarding
  • Effective Communicator
  • Fast paced learner
  • Attention to detail

Certification

Certified Agile Digital Marketing Expert, Institute of Digital Marketing NZ

References

References available upon request.

Timeline

Account Manager

Jerome Clothiers
06.2024 - Current

Onboarding Specialist

Marsello Limited
08.2022 - 05.2024

Senior Onboarding Specialist

Accessit Library
02.2022 - 08.2022

Customer Implementation Specialist

Kitomba Salon And Spa Software
10.2020 - 02.2022

Duty Manager

Leuven Belgian Beer Cafe
05.2020 - 10.2020

Temp Position: Administrator

Department Of Prime Minister And Cabinet
01.2020 - 03.2020

Temp Position: Administrator

Morrison Kent
09.2019 - 12.2019

Certified Group Fitness Instructor

9round Kickboxing
09.2018 - 10.2019

2IC Manager

Bonds Outlet
11.2015 - 02.2017

Certified Customer Success Manager (CCSM) Level 1 - Customer Success Management

SuccessHACKER

Level 5 Certificate - Certificate in Personal Training

NZIHF
Emma Stewart