Emma Stojczan

Work History

School Cleaner

Department of education

Sunshine Coast, Qld

01.2009 - 02.2024

Sweep and mop floors in classrooms, hallways, and stairwells.
Clean and sanitize bathrooms, sinks, toilets, urinals, and other fixtures.
Empty trash cans and replace liners.
Dust furniture, window sills, baseboards, shelves, and other surfaces.
Vacuum carpets and rugs.
Restock bathroom supplies such as toilet paper and hand towels.
Wash walls to remove dirt or marks.
Clean windows inside and outside using appropriate cleaning solutions.
Maintain outdoor areas by sweeping walkways or shoveling snow from sidewalks.
Mix cleaning solutions according to manufacturer's instructions.
Inspect equipment for proper functioning before use.
Report any damaged items to the supervisor.
Follow safety protocols while performing duties.
Provide assistance to staff with special projects when needed.
Ensure all areas are properly stocked with necessary supplies.
Keep work area neat and organized at all times.
Adhere to all health codes when handling food waste disposal in cafeteria areas.
Assist with setup and breakdown of events in auditoriums or gymnasiums if needed.
Cleaned glass surfaces daily to remove hand prints and spots.
Re-positioned furniture into standard arrangements for student and staff use.
Reset school spaces nightly with complete cleanings of bathrooms, hallways and cafeteria.
Detailed carpets weekly around corners, edges and under furniture.
Cleaned building floors by sweeping, mopping or vacuuming.
Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
Dusted furniture, machines or equipment.
Kept business entrances clean, tidy and professional in appearance.
Mixed water and detergents or acids to prepare cleaning solutions.
Serviced, cleaned and restocked restrooms.
Monitored building security and safety by locking doors or avoiding hazards.
Checked inventory for required supplies and made lists for needed cleaning products.
Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
Completed routine maintenance checks, notifying management of needed repairs.
Followed company uniform, performance and security policies with every job.
Moved furniture, equipment or supplies manually or with hand trucks.
Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
Notified managers of repair needs or additions to building operating systems.
Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
Followed safety processes for all manual and electric cleaning equipment.
Polished windows, glass partitions or mirrors using sponges or squeegees.
Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Stripped, sealed and polished floors.

Telemarketer

Australian Discount Hooldays

Sunshine Coast, Qld

02.2009 - 07.2010

Identified potential customers through cold calling and database research.
Developed relationships with customers to increase sales opportunities.
Provided product information, answered questions, and offered solutions to customer inquiries.
Greeted customers in a friendly, professional manner on the phone.
Initiated outbound calls to prospective clients using scripts.
Maintained up-to-date knowledge of company products and services.
Utilized customer relationship management software for tracking leads and sales efforts.
Created reports detailing telemarketing activities and results.
Worked closely with marketing teams to develop effective strategies for increasing customer base.
Participated in weekly team meetings to discuss performance metrics and improvement ideas.
Followed up with existing customers regarding additional products or services that may be of interest.
Assisted in developing new business prospects by following up on leads generated from various sources.
Adhered to all applicable laws, regulations, policies, and procedures when conducting telemarketing activities.
Contributed to the achievement of monthly sales goals by providing detailed data analysis.
Managed time effectively by scheduling daily call times based on peak hours or other factors.
Resolved customer complaints promptly and professionally while documenting details in CRM system.
Attended training sessions on a regular basis to stay updated on changes in industry regulations.
Consistently met daily, weekly, monthly call quotas set forth by management team.
Recorded accurate notes about each conversation into company database for future reference.
Generated referrals from satisfied customers for additional business opportunities.
Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
Educated customers about product or service offerings meeting individual needs.
Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
Handled inbound telephone calls from interested customers.
Broke down objections using friendly, persuasive strategies.
Maintained and recorded customer information in database.
Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
Worked well with automatic computer dialing and proprietary software to manage daily call loads.
Contacted private individuals or businesses by telephone to solicit sales.
Collaborated with management to resolve concerns and problem calls.
Made appointments with interested customers according to schedule availability.
Resolved customer complaints by escalating calls to proper department.
Set up new accounts and listed personal, demographic and payment information in system.
Took messages and transferred calls for telemarketing team.
Followed up on sales leads through outbound calling.
Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Provided timely, courteous and knowledgeable responses to information requests.
Collaborated with new customers to give details about company offerings.
Achieved established sales targets by generating new customer accounts.
Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Documented sales call data in company software.
Cross-sold additional products and services to purchasing customers.

Cleaner

On The Beach Noosa

Sunshine Coast, Qld

10.2008 - 12.2009

Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
Emptied wastebaskets and replaced liners.
Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
Polished furniture to remove dust and dirt buildup.
Transported trash bags to designated disposal areas.
Scrubbed walls to remove scuff marks or stains.
Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
Swept sidewalks and driveways of debris.
Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
Replaced air filters on heating and ventilation systems as needed.
Inspected rooms for cleanliness prior to guest arrival.
Responded promptly to all customer complaints regarding cleanliness issues.
Replenished amenities such as shampoos, soaps, and lotions in hotel rooms when needed.
Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
Adhered strictly to safety protocols while performing job duties.
Provided assistance with laundry services when needed.
Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
Collected trash from floors within hallways, bathrooms and work areas.
Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
Swept and mopped floors, vacuumed carpets, and dusted surfaces.
Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
Responded to emergency cleaning requests to meet client expectations.
Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Created inventory checklists and stocked housekeeping carts.
Used shampoos and steam equipment to periodically clean upholstery and carpeting.
Cleaned building floors by sweeping, mopping or vacuuming.
Kept business entrances clean, tidy and professional in appearance.
Followed company uniform, performance and security policies with every job.
Replenished linens, towels and guest amenities in accordance with established standards.
Replenishes guestroom amenities such as soap, shampoo, coffee and tea.
Inspects rooms for damages or needed repairs.
Replaces linens including sheets, towels and pillowcases according to standards.
Ensures cleanliness of bathrooms by scrubbing toilets, sinks, showers and tubs and replenishing bathroom amenities.
Sweeps balconies and patios if applicable to the property.
Strips beds of used linen after guests check out.
Sanitizes high-touch surfaces throughout the room such as doorknobs, phones.
Checks all safety devices such as smoke detectors are working properly.
Follows all safety procedures while using chemicals or operating machinery.
Performs deep cleaning tasks periodically or on an as-needed basis.

Summary

Overview

Work History

School Cleaner

Telemarketer

Cleaner

Education

Certificate III in Cleaning Operations

HLTAID003-Provide First Aid

HLTAID003- Provide Firts Aid

Cericiate III Indvidual Support Aged And Disibili

Skills

Certification

Timeline

Similar Profiles

Cameron BrenchleyCameron Brenchley

Machi KanjoMachi Kanjo

JAMI GAGNEJAMI GAGNE

Barry WatsonBarry Watson

Ailysh Lewis-MillarAilysh Lewis-Millar