Emma Stuart
Perth,WA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
Work History
Cafe Manager
The Good Oil Cafe
06.2021 - 06.2022
- Oversaw daily operations, ensuring efficient workflow and productivity across teams.
- Trained and mentored staff, fostering a collaborative team environment.
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to team members.
- Oversaw compliance with health and safety regulations, maintaining a clean and safe cafe environment.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
Restaurant Manager, Sole Chef/Baker/Barista
Dunbar Estates Vineyard
01.2018 - 01.2019
Owner/Operator
Buildclean
01.2012 - 01.2015
- Managed daily operations, ensuring efficiency in service delivery and customer satisfaction.
- Trained and mentored staff on best practices for cleaning and maintenance procedures.
- Implemented quality control measures to enhance service standards and improve client retention.
- Developed operational protocols that streamlined workflows and reduced turnaround times.
Florist/Store Manager
Bunts Florist
01.2003 - 01.2005
- Designed custom floral arrangements for various occasions, enhancing customer satisfaction and experience.
- Maintained inventory levels of flowers and supplies, ensuring availability for daily operations.
- Assisted customers with product selection, providing expert advice on flower care and arrangement styles.
- Implemented inventory tracking procedures that improved stock management and reduced waste significantly.
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
Education
Bachelor of Arts - Painting
Nelson Marlborough Institute of Technology
Nelson,New Zealand11-2021
Skills
- Commitment to customer service excellence
- Effective communication skills
- Team leadership
- Reliable and responsible
- Training and mentoring
- Health and safety compliance
- Quality control
Timeline
Cafe Manager
The Good Oil Cafe
06.2021 - 06.2022
Restaurant Manager, Sole Chef/Baker/Barista
Dunbar Estates Vineyard
01.2018 - 01.2019
Owner/Operator
Buildclean
01.2012 - 01.2015
Florist/Store Manager
Bunts Florist
01.2003 - 01.2005
Bachelor of Arts - Painting
Nelson Marlborough Institute of Technology