Emma Taylor
Ballarat,Australia
Summary
Highly skilled and dynamic professional with extensive experience in customer service and office administration, notably at Avant Practice Solutions and Sephora. Excel in communication and computer software, including Excel, Microsoft, Gentu and many other softwares. Proven ability to enhance patient and customer experiences through efficient time management and strong work ethics, contributing significantly to operational excellence.
Overview
7
7
years of professional experience
Work History
Receptionist
Peace & Quiet
10.2024 - 11.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Virtual Medical Receptionist and Administrator
Avant Practice Solutions
11.2023 - 10.2024
- Answering upto 100 + calls per day for multiple different doctors navigating multiple different software's at the same time
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly
- Screened incoming phone calls, taking messages or forwarding to appropriate staff
- Updated patient records, medical histories, and contact information for traceability
- Communicating with patients, sensitive information as well as general emotional care for patients
- Confirming, rescheduling, cancelling, and scheduling new and existing patient appointments
- Managing the inbox responding to emails to doctors and patients with advanced formal medical language
- Advanced knowledge of many different software's such as Excel, Microsoft, Blue chip, Gentu, Clinic to cloud, VIP, medical director, Teams, Healthlink etc
Beauty Adviser
Sephora
09.2022 - 12.2023
- Developed an extensive knowledge of beauty products, including ingredients, benefits, and usage instructions
- Demonstrated excellent communication skills to build relationships with clients in one on one consultations
- Provided exceptional customer service and assisted customers with product selection
- Consistently learn and grow with current trends and media
- Restocking shelves from the stockroom and maintaining a clean store floor
Retail Sales Assistant
Target
06.2019 - 03.2022
- Greeted customers and engaged in conversation to assess needs
- Handled difficult customer situations calmly and professionally, resolving issues in an efficient manner
- Provided excellent customer service by efficiently responding to customer inquiries and needs
- Restocked, arranged, and organised merchandise to drive sales
- Assisting customers complete purchases on manual checkouts and self-serve checkouts
- Helping customers located specific products in the store
- Using online systems to complete click and collect orders, packaging them up and organising them to be collected
Boostie
Boost Juice
02.2018 - 08.2019
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Handle money at registers and working with the cash registers when taking orders
- Creating and maintaining a clean and healthy work environment when making the juices and smoothies enforcing OH&S laws
- Having advanced customer communication skills, being positive and bright, maintaining a happy work environment
- Working in high stress environments efficiently an effectively
- Setting up and cleaning up before and after the workday
Training Coach
Eureka Gymnastics Club
01.2018 - 01.2019
- Created and implemented new drills to increase team performance
- Developed team-building exercises to promote unity and collaboration
- Provide constructive and encouraging feedback
- Set-up, organise and manage group & one-on-one training activities
- Work effectively and efficiently, both individual and as a team
Education
Loreto College Ballarat
11.2021
Skills
- Telephone Etiquette
- Time Management
- Office Coordination
- Team Collaboration
- Excellent computer skills
- Strong work ethics
- Energetic and enthusiastic
- Money handling
- Organization skills
- Verbal and written communication
Accomplishments
- Community Service Certificate: Eureka Gymnastics Club- 2017
- Australian Mathematics Competition- 2016
- Academic Excellence- Arts 2017
- Academic excellence- in Visual Arts 2021
References
- Andrew Elstone, Manager at Avant Practice Solutions, 0422931102, andrew.elstone@avant.org.au
- Tracie Moodley, Manager at Peace & Quiet, 0408038439, Manager@peaceandquiet.biz
Hobbies and Interests
- Personal Fitness
- Hair Design and makeup artistry
- Art/Painting
- Music
- Health and Nutrition
- Videography and photography
Availability
- Monday: all day
- Tuesday: all day
- Wednesday: all day
- Thursday: all day
- Friday: all day
- Saturday: all day
- Sunday: all day
Timeline
Receptionist
Peace & Quiet
10.2024 - 11.2024
Virtual Medical Receptionist and Administrator
Avant Practice Solutions
11.2023 - 10.2024
Beauty Adviser
Sephora
09.2022 - 12.2023
Retail Sales Assistant
Target
06.2019 - 03.2022
Boostie
Boost Juice
02.2018 - 08.2019
Training Coach
Eureka Gymnastics Club
01.2018 - 01.2019
Loreto College Ballarat
Similar Profiles
Kassia HarbinsonKassia Harbinson
Shop Assistant at Peace And Quiet Candle Co.Shop Assistant at Peace And Quiet Candle Co.
Scott SeeryScott Seery
Lead Installer at Ultra Quiet FloorsLead Installer at Ultra Quiet Floors
Rocio MartinezRocio Martinez
Warehouse Lead at Quiet PlatformsWarehouse Lead at Quiet Platforms